Our Customers
What’s Inside the Report
The report provides a snapshot of the Salesforce Agentforce services space, outlines NelsonHall’s NEAT evaluation framework, and presents an independent assessment of service providers, helping organizations make more informed partner decisions. It recognizes Grazitti Interactive as an ‘Innovator’ in the 2026 Agentforce Services market segment and highlights a broader market shift as enterprises accelerate investment in AI-enabled business transformation.
Key Insights from the Report
- Salesforce investment is expected to rise to $35.1 billion by 2029.
- The U.S. remains the largest Salesforce services market, while EMEA and APAC continue to drive global growth.
- Salesforce is evolving into the foundation for AI-powered business transformation, integrating AI, enterprise data, and business processes.
- Delivery models are shifting toward outcome-based managed services with a focus on AgentOps, AI operations, governance, and continuous optimization.
What These Insights Mean for Enterprise Leaders
Agentforce is Driving the Next Wave of Salesforce Investment
Enterprises are increasingly embedding Agentforce into business workflows, making it one of the primary growth drivers for Salesforce services alongside Data 360, MuleSoft, and Industry Clouds.
AI Success Requires More Than AI Technology
Successful Salesforce AI initiatives depend on AI readiness, data quality, integration, governance, and business process transformation, not just deploying AI capabilities.
Industry-Specific Implementations Are Gaining Strong Momentum
The market shift requires Salesforce partners to expand reusable industry assets, preconfigured business processes, and AI agents tailored to sector-specific requirements and standardized data models.
Partner Differentiation Extends Beyond Implementation
Organizations increasingly expect Salesforce partners to deliver a comprehensive suite of services like business consulting, AI readiness, managed services, governance, and continuous optimization.
How Grazitti Was Positioned Among Leading Salesforce Agentforce Service Providers
Grazitti Interactive’s recognition as an Innovator in this assessment reflects our commitment to delivering practical, business-ready AI solutions for the Salesforce Agentforce space. Our approach to Salesforce Agentforce centers on helping enterprises move from AI experimentation to practical adoption. Our capabilities span custom AI agent development, intelligent workflow orchestration, enterprise knowledge integration, and deep connectivity across the Salesforce ecosystem. This enables organizations to align Agentforce with their unique business processes and customer experiences.
Understanding the NEAT Evaluation
The NelsonHall Evaluation & Assessment Tool (NEAT) is an independent framework that helps enterprise leaders evaluate outsourcing and technology partners. As part of NelsonHall's Speed-to-Source initiative, it assesses providers on two key dimensions: their ability to deliver immediate business value and to meet future client requirements. Based on this evaluation, providers are positioned as Leaders, High Achievers, Innovators, or Major Players, offering organizations an objective basis for partner selection.
Access the Report
Download the assessment to explore:
- Complete evaluation methodology
- Salesforce Agentforce market outlook
- Provider comparison
- Enterprise buying considerations
- Grazitti’s recognized strengths
- Strategic recommendations for AI adoption
Supporting Your Agentforce Journey
Why Organizations Trust Grazitti:
ISV & Salesforce
Partner
18+
Years of Industry Experience
300+
Certified Salesforce Experts
100+
Projects Delivered
Recognized for High Capability to Meet Future Client Requirements for Salesforce Ecosystem
Strategic Investments in Agentforce and AI-led Accelerators
Frequently Asked Questions (FAQ)
What is the NelsonHall Salesforce Agentforce Services report?
The report provides an independent assessment of service providers delivering Salesforce Agentforce services. It evaluates providers based on their capabilities, market presence, innovation, and ability to help organizations implement and scale Agentforce solutions.
Why is this report relevant for organizations adopting Salesforce Agentforce?
As enterprises accelerate AI adoption, selecting the right implementation partner is critical. The report offers an objective perspective on the Agentforce services landscape, helping organizations make more informed partner decisions.
Does NelsonHall endorse or recommend a specific service provider?
No. The report presents an independent evaluation of participating providers based on NelsonHall’s research methodology. It is intended to help buyers understand the strengths and capabilities of different providers rather than recommend a single vendor.
Why was Grazitti included in this report?
Grazitti was recognized for its Salesforce Agentforce services based on NelsonHall’s assessment framework, reflecting its expertise in helping organizations implement AI-powered solutions across the Salesforce ecosystem.
Who should download this report?
The report is valuable for CIOs, CTOs, Salesforce leaders, digital transformation teams, AI decision-makers, and business executives evaluating partners for Salesforce Agentforce initiatives.
What insights will I gain from this report?
Readers will gain an understanding of the Salesforce Agentforce services landscape, the factors that differentiate leading providers, emerging market trends, and key considerations for selecting the right implementation partner.