At Community (re)Focus 2025, the focus is on:
By Alok Ramsisaria, CEO,
Grazitti Interactive
9 AM – 9:15 AM PST | 15 mins
AI, Humans, and the Evolution of Communities in 2025
9:15 AM – 9:40 AM PST | 25 mins
By Ed Giansante, Head of Community
Agentic AI in Action: Building Smarter Communities
9:40 AM – 10:10 AM PST | 30 mins
Online Communities as GTM Accelerators
10:15 AM – 10:45 AM PST | 30 mins
Communities that Convert: Transforming the Customer Lifecycle
10:45 AM – 11:15 AM PST | 30 mins
Trust at Scale: Intelligent Moderation for Thriving Communities
11:20 AM – 11:50 PM PST | 30 mins
The Platform Perspective: Shaping Smarter Communities
11:50 AM – 12:20 PM PST | 30 mins
By Shivraj Asthana, President, Grazitti Interactive
12:20 PM – 12:30 PM PST | 10 mins
Join Alok Ramsisaria, CEO, Grazitti Interactive, as he shares insights on building smarter online communities. Discover how brands can create harmony between humans and artificial intelligence (AI) to maximize their community investment.
Chief Executive Officer
Grazitti Interactive
Join Ed Giansante, Head of Community, Persona, for his keynote session addressing the critical intersection of AI and community building, positioning community as a strategic asset for 2025 and beyond. While the current technology landscape is dominated by AI innovation, a “human premium” is emerging, making authentic connections and skilled human facilitation more valuable than ever.
Head of Community
Persona
Discover the potential of Agentic AI to revolutionize online communities. This session will explore how Jama Software leverages AI agents to enhance engagement and improve efficiency. You’ll learn how to strategically deploy these agents to achieve measurable growth and facilitate superior decision-making within your digital ecosystem.
Director, Customer Support
Jama Software
VP of Solutions and Support
Jama Software
Head of AI
SearchUnify
Learn how online communities are transforming into core growth engines for modern Go-To-Market (GTM) strategies. We’ll cover how to operationalize community insights for product validation and authentic launches, prove measurable business impact on pipeline and revenue, and explore future-ready, AI-amplified GTM models.
Head of Revenue & Growth
Werq AI
Head of Marketing & Community
Led Growth, Gradual
Associate Manager
Grazitti Interactive
Discover how community strategies are transforming every stage of the customer lifecycle—from acquisition and trust-building to sustained retention and organic advocacy. Learn practical ways to measure community value, foster authentic belonging, and leverage behavioral signals to turn loyal members into powerful brand champions, driving predictable growth and business intelligence.
Global Community Director
UiPath
Owner and Principal
Birdie in the Hand
Associate Manager
Grazitti Interactive
Discover how community moderation is evolving from a simple rule enforcement function to a strategic approach that fosters trust and brand credibility. This session unpacks the biggest challenges in scaling community integrity. It explores the practical applications and future of AI-driven moderation, showing you how technology can empower community leaders, not replace them.
Head of Community
IBM
Sr. Director, CX Strategy
Higher Logic
Team Lead
Grazitti Interactive
In this panel discussion, you will learn how to define and categorize modern platforms, align tool capabilities with specific community goals (support, growth, or innovation), and separate marketing hype from truly ‘intelligent’ features. We’ll conclude with strategies for future-proofing platform investments against rapid technological change.
Strategy Consultant
Brian Oblinger Strategic Consulting
Founder & Chief Strategist
The CMJ Group
Director
SearchUnify
Join us for the Closing Keynote for a concise summary of Community (re)Focus, 2025. This session distills the most valuable insights and actionable strategies from our industry experts, allowing you to quickly consolidate and prepare to apply key learnings.
President
Grazitti Interactive
Associate Manager
SearchUnify
Manager, Learning and Development
Grazitti Interactive
A powerhouse lineup of community builders, strategists, and innovators.
To enhance your business operations, we’ve handpicked exclusive limited-time offers tailored for you.
Nearly 3 out of 4 community professionals are already using AI—mostly for content creation. At Community (re)Focus 2025, you’ll learn which use cases truly drive impact and how to adopt them smartly.
79% of organizations say their community has a positive influence on business outcomes. At Community (re)Focus 2025, see how leaders are turning community into a catalyst for trust, deeper engagement, and measurable growth.
84% of communities run forums, and 70% host events. At Community (re)Focus 2025, leaders from Persona, UiPath, IBM, Headspace, and more will share real stories, hard-won lessons, and strategies you can put into action.
90% of organizations use community feedback to improve products and services. Meet the people shaping these spaces, exchange ideas that matter, and build lasting relationships.
