The Next-Gen Case Management Solution, is now Available on
A Robust Solution for Streamlined and Effective Support
Better Accessible
Information
Consistent
Communication
Increased Agent
Productivity
Improved Customer
Engagement
Enhanced Service
Experience
Happier
Customers
Email to Case Advance Offers
Handle Case Management Effectively
- Log cases forwarded by employees in
the name of the original sender - Handle cases from non-customers
effectively - Identify and merge duplicate cases
- Manage closed cases more effectively
Manage Comments
More Easily
- Use canned comments to speed up
the response - Personalize your replies using a
personalized comments window - Utilize Long Comment Generation to
overpower the limitation of 4000
characters for case comments
Deliver Information
to Everyone
- Notify everyone in the email including
those in CC and BCC - Add watchers on the cases
- Prevent email looping that occurs due
to auto-responders
Email to Case Advance Enables You To:
Send suggested articles along with the confirmation email
Track case history with ease
Use customizable email templates
Keep case comments clean
Email to Case Advance Is Always Evolving
Suggest a Feature!
Features
Lightning-Ready
Highly Configurable
No User-Defined Limit
Flat Pricing
Get Started with Email to Case Advance
with a 14-Day Free Trial
Trusted Industry Partners
From Our Blog
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14 Dec 2022 in Email to Case Advance
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29 Sep 2022 in Email to Case Advance
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08 Aug 2022 in Email to Case Advance
Datasheet
Consistent Support Workflows. Simplified Case Management. Delighted Agents & Customers
Case Study
Implementing an Advanced Email to Case Solution in Salesforce for Simplified Case Management
Product Document
Go Beyond Standard Email to Case Function in Salesforce with Email to Case Advance
Case Study
