Position title
IT Help Desk Analyst
Panchkula, India -   Posted on:
May 1, 2020
Description

Job Description

As an IT Help Desk Analyst, you will be required to provide superb technical support to our end users. You will be responsible for providing 1st line technical support to end-user systems and core applications. You will be working with other members of the IT support team to deliver high-quality solutions. You will have to provide White-Glove concierge-level customer experience while supporting internal employees directly.

We are one of the leading providers of IT services in Chandigarh and are looking for a candidate with 1+ years of relevant experience for our Panchkula office.

Skills

Key Skills

  • Zendesk ticketing system
  • G-Suite
  • Droids, MS Surfaces, iPhone, iPad, etc.
Responsibilities

Roles and Responsibilities

  • Provide excellent technical customer service.
  • Take notes and record all interactions and steps taken with the users.
  • Troubleshoot network connectivity issues including; remote network access, Wi-Fi, wired connectivity, VOIP phone systems, and remote desktop access.
  • Troubleshoot printing and scanning issues, file system access, and local workstation hardware issues such as monitors, keyboards, mouse, and related items.
  • Support users on applications and tools within the environment including; MS Office, Windows, MacOS, Multi-form authentication, VPN access, Password self-management, etc.
  • Resolve issues and assist users with advanced functionality related to G-Suite.
  • Showcase working knowledge of Active Directory and basic AD administration, OU’s, and Security Groups.
  • Show expertise in working on Windows 10 and Mac in an Enterprise Environment, video collaboration tools (Zoom), and collaboration tools (Slack).
  • Follow proper escalation paths, policies, and procedures.
  • Keep all the processes organized and assist other team members in keeping documentation.
  • Maintain FAQ and other informational sources up to date.
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Position: IT Help Desk Analyst

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Contacts
Address:
Plot No. 198, Industrial Area Phase II, Panchkula, Haryana - 134113, India