Senior Customer Success Manager – SaaS, Account Growth

Position title

Senior Customer Success Manager – SearchUnify

Panchkula, India - Date Posted

July 24, 2025

Description

Job Description

We’re looking for a Senior Customer Success Manager to lead customer engagement, retention, and growth for SearchUnify, our AI-powered enterprise search platform. This role is critical in ensuring our customers achieve long-term value, maximize product adoption, and grow with us.

If you’re passionate about building strong customer relationships, have a background in SaaS or technical client-facing roles, and thrive in fast-paced environments—this is the opportunity for you.

Skills

Key Skills

7+ years of experience in Customer Success, Sales, or Account Management.
Strong understanding of B2B SaaS and enterprise support platforms.
Excellent communication and relationship-building skills.
Ability to manage renewals, upsell opportunities, and cross-functional coordination.
Strong problem-solving mindset with experience handling escalations.
Detail-oriented and results-driven, with a customer-first approach.
Technical background or familiarity with enterprise software preferred.

Responsibilities

Roles and Responsibilities

Act as the primary advocate for assigned accounts, ensuring a consistent, value-driven experience.
Own and manage account renewals, upselling, and reporting metrics.
Collaborate with delivery teams to ensure timely, high-quality implementations.
Maintain strong customer relationships, driving satisfaction and loyalty.
Understand client goals, align platform capabilities, and ensure value realization.
Coordinate with internal stakeholders including product, engineering, and support.
Track account health, proactively address risks, and identify growth opportunities.
Drive customer transformation and engagement through strategic touchpoints.