Improve Self-Service on your online communities
Make sure that 100% of users get responses, a simple mechanism escalates unanswered queries to your support team.
Let your customers connect with the agents directly from the community and the agents log-track-close without leaving Salesforce.
Keep your customers updated by delivering the comments from your support team into their accounts.
Leverage the power of search to increase case deflection. Members creating cases find results from interconnected knowledge sources in real time.
Deliver professional help to your community users with a single click. They can escalate a case by pressing a button and send the entire discussion to your support staff.
Ensure bidirectional flow of information between your community users and support agents to improve customer experience.
Increase the case deflection rate with Suggestive Search which digs into your documentation and community content to find answers when users are escalating their case.
Easily configure your connector to make sure that it adheres to your business rules and brand guidelines.
Enable users to view comments, check updates, respond to comments for the active cases, and view history of closed cases on a single screen.
Provides an option to partner to create cases on behalf of their customers.
A two-page document listing the seven main benefits of the connector and how it can help your company.Click here
Despite the abundance of data in your online communities, your customers do not always succeed in finding the information they need. The isolation of your Lithium and Salesforce communities is to blame. Change it. Establish a seamless, bidirectional, secure connection between your Lithium-powered community and support team with our Lithium-Salesforce Service Cloud Connector. The connector brings the power of Salesforce Case Management into your Lithium-powered community and makes organization’s online self-service more effective.Let’s talk
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