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QuickStart Support Optimization Packages

Products QuickStart Support Optimization Packages

Grazitti

Grazitti

Grazitti

Grazitti

step1Select a SupportĀ Optimization Package

Support Packages
Setup Time
Case classification
Profile based views/Layouts
Auto responding
Email to Case
Auto assignment rules
Use OOB Case escalation rules
Knowledgebase setup
Survey integration
Analytics (Reports & Dashbaord)
Support console
Self service community
Integration with Product Bug tracking tool
Entitlement management
Service level agreements
Standard Milestones
Customer Chat integration
Case autorouting on skills/Location/Availablity/Level
Dynamic milestones
Situation Management
Case Quality process
Advanced Knowledgebase
Gamification for TSE
Phone to Case Integration
Social Media Case creation integration
Customer community
6 Weeks
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8 Weeks
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10 Weeks
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