Client Overview
Industry
Cloud-Computing/Subscription Economy
Company Size
1500+ Employees
Region
United States
Featured Solution
Platform Migration with Custom Features and Intelligent Search Integration
About the Client
A trailblazer in the subscription economy, our client provides a cloud-based platform that automates the entire order-to-revenue lifecycle. Their real-time subscription community platform enables enterprises across industries to launch, scale, and optimize recurring revenue models with confidence.
The Roadblocks that Sparked Change
The following roadblocks accelerated the need for community migration.
Limited Platform Flexibility
Khoros could not adapt to the client’s growing and evolving community requirements, making it difficult to implement new workflows or scale features efficiently.
Weak Search Capabilities
Existing search functionality was slow and imprecise, making it difficult for community members to find answers or resources efficiently.
Inadequate Support
Essential community operations like board mapping, categorization, and structured discussions were cumbersome or unavailable, frustrating users and moderators.
Inconsistent User Experience
The interface lacked visual alignment with the client’s branding, leading to a disjointed look and feel that could confuse and disengage members.
Poor Content Discoverability
Users struggled to navigate the community and locate relevant discussions or event materials, limiting engagement and reducing the overall utility of the platform.
High Risk of Data Loss During Transition
The existing setup lacked robust mechanisms to ensure secure data export, creating potential threats to community continuity and historical records.
How We Transformed Their Community?
- Seamless Migration of Data
- Executed a secure transfer of all community data from Khoros to Bettermode with zero loss.
- Custom Navigation & Structure
- Recreated and optimized navigation, board mapping, and categorization for smooth user workflows.
- Brand-Aligned UI
- Applied Bettermode customization to reflect the customer’s brand identity and design standards.
- Event Access Simplification
- Added a static Events page component for quick access to past recordings and details.
- Message Management Efficiency
- Introduced a tab component for easier listing and filtering of community messages.
- Intelligent Search Integration
- Implemented SearchUnify integration to deliver AI-powered search and smarter content discovery.
What Success Looks Like Post-Migration?
With Grazitti’s community expertise, the customer successfully migrated from Khoros to Bettermode without a single instance of data loss. Through focused UI modernization, the new community gained a brand-aligned interface that was both engaging and easy to navigate. Custom enhancements added vibrancy, while the SearchUnify integration introduced intelligent search and AI-powered applications. Together, these upgrades transformed the community into a seamless, accessible, and high-performing platform that lifted user experience and support efficiency.
Key Wins at a Glance
Rapid Community Migration
100% Data Transfer from Khoros to Bettermode
15% Increase in Average Session Duration
25% Boost in Interaction
Conclusion
The client’s community migration to Bettermode marked a turning point. The new platform is modern, intuitive, and scalable. Focused UI modernization and Bettermode customizations made the interface engaging and easy to navigate. AI-powered search simplifies content discovery and boosts efficiency. By preserving 100% of their data, the client resolved previous limitations and is now ready to support evolving customer needs and long-term growth.
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