Overview
Industry
Hardware & Software Development
Region
United States of America
Company Size
25000+
Featured Solution
Digital Community Transformation
About the Client
The customer is a leading global semiconductor company known for developing high-performance computing and graphics solutions. With a strong user base and a rapidly growing digital presence, they leverage online communities to engage with customers, developers, and enthusiasts around the world.
When Delays Derail Transformation: The Customer’s Mid-Project Pivot
The customer’s community, hosted on the Khoros Classic platform, was undergoing a digital transformation to improve user experience, backend functionality, and community navigation. Initially managed by the Khoros professional services team, the project faced roadblocks mid-way, prompting the client to bring in Grazitti Interactive, a Khoros partner, to take over the unfinished work.
Missed Milestones, Misalignment & Mounting Roadblocks
Mid-Project Handoff
The client inherited incomplete workstreams from the previous team, causing delays and confusion in the project timeline.
Misalignment with SOW
There was a significant disconnect between the defined Statement of Work (SOW) and actual progress, leading to unmet expectations.
Communication Gaps
Poor communication and a lack of visible updates from the previous team resulted in growing client dissatisfaction.
Tight Deadlines
The project required urgent delivery of critical UX, navigation, and backend updates under strict timelines.
Fast-Tracked Fixes: Grazitti’s One-Week Turnaround That Delivered Impact
- Revamped community structure and navigation by mapping staging to production, reorganizing boards under intuitive categories, and implementing redirect rules to preserve legacy URL functionality.
- Enhanced user experience by redesigning the “Create Post” interface, improving category descriptions, and refining the “Choose Location” dropdown for seamless navigation.
- Optimized backend and admin operations by configuring redirection logic, validating key dependencies, and ensuring accurate automatic role assignments for members.
- Boosted onboarding and engagement by customizing the registration form for richer user data and mapping new members to relevant community spaces.
Results That Speak: Better UX, Restored Trust, and a Future-Ready Community
The client was highly satisfied with the quality, speed, and professionalism of delivery. The updated community platform offered an intuitive user experience, improved administrative performance, and significantly reduced friction in user journeys. Most importantly, it restored the client’s confidence in the transformation process, proving Grazitti’s expertise in salvaging and scaling high-stakes community projects.
The Impact We Delivered
Revived Momentum with Rapid Execution
Transformed User Experience and Navigation
Streamlined Backend for Scalable Performance
1-Week Turnaround
Execution That Rebuilt Trust and Performance
Through agile execution, strategic alignment, and transparent communication, Grazitti not only completed the client’s stalled community transformation but also elevated the platform’s performance, usability, and impact. This case stands as a testament to the value of expert-led digital community solutions when time, trust, and user experience are on the line.
“We were facing mounting delays and misalignment mid-project. Grazitti not only stepped in at a critical stage but also delivered every milestone within a week, seamlessly and professionally. Their structured approach, proactive communication, and technical expertise made a significant difference in the success of our community transformation.”
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