Overview
Industry
Engineering Services & Additive Manufacturing Solutions Provider
Region
United States
Company Size
300 Employees
Featured Solutions
Adobe Commerce Upgrade (2.3.3 to 2.4.4)
About the Client
The client is a leading engineering service and support company that provides end-to-end engineering solutions. They are an official provider of SOLIDWORKS, CAMWorks, 3D printers from HP and Markforged, and Artec 3D scanners in the United States and Canada. Being in business since 1996, they provide a wide variety of services, including software solutions, 3D printing & scanning, engineering training, professional services, and technical support for any of the design, engineering, or additive manufacturing needs.
Context
The client’s outdated Adobe Commerce 2.3.3 store struggled with slow page loads, an unresponsive design, and recurring carding attacks. These performance and security gaps disrupted shopping experiences and eroded customer trust. It affected both credibility and conversions during peak traffic periods.
“Our website couldn’t keep up with growing demand,” noted the client’s IT manager. “We needed a faster, safer, and more reliable foundation.”
Business Challenges
Unresponsive design
The legacy theme featured an unresponsive layout that failed to adapt across devices, resulting in a poor mobile interface and lower engagement.
Slow Site and Search
Sluggish page loads and weak performance created friction across browsing and checkout, hurting conversions.
Security Risks
An outdated Adobe Commerce version left the site vulnerable to carding and malware attacks, risking customer data and trust.
Disconnected Customer Data
The manual CRM syncs delayed insights and made it difficult to act on real-time customer information.
Limited Scalability
The lack of modular, PWA-ready components restricted feature development and future enhancements.
Low Product Discoverability
Poor content structure and limited on-site search capabilities made it harder for users to find products efficiently.
Solutions
- Adobe Commerce Upgrade (2.3.3 → 2.4.4)
- As part of the eCommerce migration, we migrated the platform to Adobe Commerce 2.4.4 to enhance security, stability, and performance. This upgrade created a secure foundation for future enhancements and custom development.
- PWA Migration for Omnichannel Experience
- The website integrated the Progressive Web App (PWA) architecture to deliver a seamless, app-like experience. This ensured faster loading, offline capability, and a consistent omnichannel user journey across desktop, tablet, and mobile devices.
- Theme Implementation & Customization (WeltPixel + Venia)
- We implemented the responsive WeltPixel theme to modernize the site’s UI and provide flexible layout customization options. Additionally, the Venia theme was customized to align with the brand identity, giving the store a distinctive, user-focused design and improved accessibility.
- Salesforce PowerSync Integration
- By integrating Salesforce PowerSync, we enabled automatic synchronization of Adobe Commerce customer records with Salesforce. This allowed the client to capture and utilize business-critical customer data efficiently. It also helped accelerate CRM-driven marketing and service operations.
- Custom Modules & Feature Extensions
- Our team developed multiple custom modules to extend Adobe Commerce functionalities. These included adding extra fields in PWA flows, such as Create Account and Guest Checkout, enhancing data capture, flexibility, and user personalization options across key touchpoints.
Business Outcome
The eCommerce migration and UX redesign strengthened site performance and reduced friction across the buying journey. The responsive PWA and updated themes improved mobile usability and session quality, while OpenSearch made product discovery faster and more intuitive. Upgrading Adobe Commerce significantly reduced security incidents, and Salesforce synchronization streamlined customer data for better efficiency. Within six months, the client saw notable gains in orders, engagement, and platform reliability.
“The transformation was immediate,” shared the client’s eCommerce Manager. “Our site now runs faster, feels smoother across devices, and the security concerns are behind us. With better visibility into customer data, we’re able to focus on driving growth instead of fixing issues.”
Highlights
2X
Increase in User Engagement and Conversions
50%
Rise in Orders Within Six Months Post-Upgrade
85%
Decrease in Malware Attacks After Platform Upgrade and Security Hardening
60%
Improvement in Search Speed After Integrating OpenSearch Technology
Conclusion
Through a targeted eCommerce migration, Adobe Commerce upgrade, PWA implementation, and secure data integrations, our team delivered a high-performing, scalable commerce ecosystem. The improved responsiveness, speed, and security directly translated into higher engagement and stronger conversions. Ready to upgrade your Adobe Commerce store? Write to our experts at [email protected].
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