Client Overview
Industry
Network Automation and Security
Region
Americas, EMEA, and APAC
Company Size
1,001–5,000
Featured Solution
Hybrid Cloud DDI and Network Security Solutions
About the Client
The client is a trusted global provider of secure, cloud-managed network services, including DNS, DHCP, and IP address management (DDI). Their hybrid DDI and network security solutions empower organizations across industries to simplify complex networking tasks, scale efficiently, and strengthen cyber resilience. With a rapidly evolving digital landscape, they prioritize automation, cloud integration, and threat intelligence to stay ahead of growing demands.
From Legacy Limits to Future-Ready Flexibility
To modernize its digital community and support its transformation goals, the customer wanted to migrate their community from Khoros to Vanilla Forums. The existing Khoros environment lacked the customization, flexibility, and integration capabilities needed to evolve with their broader ecosystem. However, migrating a live community without disrupting SEO, content structure, or user engagement posed a major strategic challenge.
Customization vs. Constraint: The Challenges of a Platform Shift
Restricted customization in Vanilla’s OOTB widgets
Most default widgets did not support Infoblox’s functional or design requirements.
Lack of built-in support for Infoblox’s branded experience
Replicating the company’s visual standards and UX patterns required custom components and styling.
Absence of previous platform’s key features
Several legacy capabilities had to be rebuilt to maintain continuity and ensure a smooth user experience.
No native provision for dynamic, community-specific features
Advanced interactions and tailored functionalities were unavailable out of the box and needed custom development.
Custom Solutions for a Seamless Shift
To overcome these limitations and deliver a platform tailored to the client’s vision, Grazitti executed a multi-phased approach focused on data integrity, design consistency, and future-ready functionality.
What We Delivered:
- Strategic Migration Planning
- Analyzed and mapped critical content, user data, categories, and engagement metrics from the previous platform
- Ensured structural consistency and SEO continuity throughout the migration
- Custom Widget Development
- State & Country Dropdown Selector: Enabled region-specific filtering and personalization
- Trending Discussions Widget: Highlighted real-time community activity
- Announcements Widget: Shared time-sensitive updates and featured content
- User Spotlight Widget: Recognized top contributors to foster engagement
- First Letter Avatar Initialization: Provided fallback visuals for users without profile pictures
- Upcoming Events Section: Promoted events like webinars and product updates
- User-Centered UI/UX Enhancements
- Customized Vanilla’s theme to reflect corporate branding
- Streamlined navigation and content categorization
- Delivered a responsive, consistent user interface across devices
- Testing & Performance Optimization
- Conducted rigorous QA in both staging and production environments
- Optimized widget responsiveness, data accuracy, and site performance
Results That Resonate: A Stronger, Smarter Community Platform
The customer’s new community retained critical legacy functions while gaining a refreshed, high-performing environment tailored for long-term growth. Grazitti’s execution helped rebuild confidence in the platform and unlocked new engagement possibilities.
The Impact We Delivered
Seamless migration from Khoros to Vanilla Forums
Enhanced, brand-aligned UI and UX
Custom engagement features to drive interaction
Scalable, modular architecture ready for future expansion
Trust, Transformation, and a Stronger Platform
By combining deep platform expertise with agile execution, Grazitti helped the client turn a complex migration into a growth opportunity. The result is a future-ready community that strikes a balance between form and function, providing enhanced experiences for users and improved performance for the business.
Testimonials
Our Partners
Smart Community Migration. Seamless Customer Experience.
