Grazitti Interactive Featured as an Innovator in the 2026 NelsonHall NEAT Report for Salesforce Agentforce Services
Mountain View, CA | August 3rd, 2026 – Grazitti Interactive, a global digital services provider, has been named an “Innovator” in the Agentforce Services market segment of the 2026 NelsonHall Vendor Evaluation & Assessment Tool (NEAT) for Salesforce Services, alongside vendors such as Infosys, TCS, Cognizant, and IBM.
The report notes that Grazitti has built a scaled practice for Agentforce Services, supported by multiple IPs that reduce agent workload and target gaps in native Salesforce capabilities, ensuring repeatability across common enterprise service use cases.
Atul Sharma, Vice President, Salesforce Practice at Grazitti Interactive, said, “Being featured as an Innovator in the 2026 NelsonHall NEAT vendor evaluation for Agentforce Services validates the work our teams have put into building scaled Agentforce capabilities. As clients embed AI agents deeper into their Salesforce ecosystems, our focus remains on translating that potential into measurable outcomes for our clients’ success.”
Gaurav Parab, Principal IT Services Analyst, NelsonHall, said, “Grazitti’s Agentforce capabilities focus on embedding AI into business workflows across the Salesforce platform rather than positioning Agentforce as a standalone capability. The company’s AI-enabled agents and utilities spanning sales, customer service, voice, and Jira-integrated support enable organizations to introduce autonomous capabilities within existing Salesforce environments and operational processes.”
NelsonHall’s NEAT evaluates vendors on two dimensions: their ability to deliver immediate benefits, as judged by NelsonHall analysts, and their capacity to meet future client needs, based on feedback from vendor clients about partnership quality.
The report further highlights Grazitti’s IP-led services, which address case deflection, knowledge optimization, email-to-case automation, embedded agent productivity, and feedback management. These capabilities are typically deployed in post-implementation optimization programs, improving support across Agentforce Sales, Service, Experience Cloud, and related Salesforce environments.
About Grazitti Interactive®
Grazitti Interactive is a global digital solutions provider enabling enterprises to maximize their technology investments with scalable, secure, and intelligence-driven transformation services. As a trusted partner to Fortune 500 companies, Grazitti delivers end-to-end Salesforce consulting, from architecture and integration to automation, adoption, analytics, and managed services, backed by industry accelerators and deep product knowledge.
About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and India, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors, including NEAT assessments, that helps them make fast and highly informed sourcing decisions. NelsonHall’s research is based on rigorous, primary research and is widely respected for the quality, depth, and insight of its analysis.
