lightningLightning Ready

Better UI/UX. Faster Case Resolution. Improved Productivity.

Benefits

salesforce jira connector

Ensure Effective Collaboration Among Your

Support

Support Team

Support Team

Enable faster case closure through easy information access from the
product team

Learn More

Product Team

Product Team

Product Team

Gain insights into the voice of the customer by getting access to the information stored in customer cases

Learn More

Business Team

Business Process Team

Business Process Team

Power-up the process efficiency by enabling a closer collaboration between your teams

Learn More

Use-Cases

Collaborate Support and Product/engineering teams to achieve customer-centricity

use-case

Check out the use cases in action

Watch a Demo

Create a new Jira issue

For all those customer cases in which your support agent seeks solution from product or engineering team, our connector enables them to easily create a Jira issue right from the Service Cloud instance. All your support agents have to do is fill-in the essential details and escalate the case to product team.

Link a Jira issue to a Salesforce case

In case there are new identical cases from different customers, your support agents can save time by linking them with existing Jira issue after reviewing it with the case.To do this he requires the exact issue key.

Send attachments and comments for the issue

For a speedy and correct resolution of the escalated case, your product or engineering team would need clarity about the case. And to provide them with that clarity, your support agent can send your product or engineering team attachments and comments related to that particular case.

Update Jira issue from Salesforce

If a support agent gets some new information on an issue and he/she wants to update it, then he/she can directly update that information from Salesforce without logging into Jira.

Track updates from Jira

Every support person actively tracks the status of Jira issues as part of their job. Our connector facilitates them to do so from Salesforce itself. This helps your support agents to update/provide the issue’s status to customers, thus enabling transparency.

Search for a Jira issue while escalating a case

Before creating an issue, your Support agents can search for the relevant information in Jira. If not found, they can create a new issue else leverage existing information to close cases faster.

Clone the Jira issue

While looking for the relevant information, your support agents encountered a similar issue that can be modified. This feature enables them to clone, modify, and create a new case. Thus saving on the time to create an issue.

Linking new case to existing Jira issue using the case number

If your product team receives a new case which is already there in existing Jira issues, they can simply link that case with its respective Jira issue using the salesforce case number.

Enjoy 100% control over comments (private and public)

Many comments are shared between support and engineering or product teams to resolve a case. The power to decide which comments need to be made public and which are to be kept hidden from your support team is in the hands of product manager, who enjoys full control over the comments.

Unable to find a use case you wanted? Share with us…

Why Us?

Grazitti’s connector for Salesforce-Jira integration opens multiple doors for your organization. From achieving customer-centricity to enabling quicker case resolution by keeping your support and engineering/product teams on the same page, it offers several other great benefits including optimizing content to increase case deflection.

By leveraging our connector, you get 100% control over the information flow as it resides in the Salesforce umbrella and also integrates tightly with your Jira Software (both on-premises and on-cloud). Thus, enabling a secure and seamless flow of information between your support and engineering/product teams. Here are more reasons to opt for our connector:

  • why us icon1

    Easy to
    Install

  • why us icon2

    Salesforce
    Lightning Ready

  • why us icon3

    Service Cloud
    Centric

  • why us icon4

    100% Controlled
    Syncing

  • why us icon5

    Customizable
    & Configurable

  • why us icon6

    Salesforce
    Certified Experts

  • why us icon7

    Round the Clock
    Support

E-Book

use-case

Selecting the Right Salesforce – Jira Connector

7 Steps to Selecting the Right Connector that Aligns with Your Business Objectives

Pricing

$4,999 per year

Extra $1,499 for assisted implementation (Optional)

No user limit

No User Limit

Tied with a single Jira license, enabling it to be used by all of your Salesforce users.

Quick install

Quick Installation

Quickly install and set up the connector using self-starter guide.

Secure info

Secure Information Access

Tight integration with Jira software through a REST interface prevents spoofing attempts.

Our Customers

patientkeeper
clinicient
vendini
vendini
patientkeeper

Our Partnerships

From Our Blogs

Dreamforce ‘18 : Be There When the Future o
The much-anticipated and grandest-ever a...
Calendar 17 Sep 2018
in SFDC, Salesforce
Why Product Managers Should Start Using Sales
Despite being widely touted as the ultim...
Calendar 28 Aug 2018
in Product Managers, JIRA
Seamlessly Integrate Salesforce and JIRA
Jason manages a customer support team. H...
Calendar 28 Jun 2018
in JIRA, Salesforce Service Cloud
Visit Our Blog

Datasheet

Jira salesforce thumbnail

Salesforce Service Cloud and Jira Connector

A connector is the simplest and most reliable way to enable bi-directional flow of information between your Salesforce Service Cloud and Jira Software.

Click here

Get In Touch

Jira salesforce connector