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Knowledge Base Design

Services Communities Solutions Knowledge Base Design

Using a self-service portal like a knowledge base can contribute to resolving customer issues quickly and cost-effectively. It is easy to update and search through, builds self-service channels, saving cost and efforts.
Our expert team of top-ranked community developers have hands-on experience in knowledge base management, design, migration, and configuration. We not only set up your knowledge base but also provide you with a complete content strategy – from authoring content to publishing and updating it. We have helped companies like Alteryx, Glassdoor, Ping Identity, and Arcadia Data save costs and improve support operations with well-managed knowledge bases.

Heather Watkins Heather Watkins Director, Customer Marketing , Optimizely
I just wanted to tell you that you and the team have done an absolutely incredible job.The timelines were short, the group of people involved was large, and the expectations were high. I can tell you thet we are all very impressed with the velocity and speed of your team's work and feel lucky to work with you.
Alvin Ayusa Alvin Ayusa Director of Systems, Alteryx
Grazitti’s expertise with both Salesforce and Apttus has helped increase sales efficiency, maximize our ROI on both the platforms and improve our sales processes tremendously.
David Skyberg David Skyberg Product Manager, Ping Identity
Right from start the Grazitti team gave us the confidence that we do not need to have a plan B. Once things started rolling – they were able to accommodate a number of requirements that were made by the operating teams within the timeframe.

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