Result-Driven Salesforce Summit Partner
Our Customers
Salesforce Service Cloud Voice: Connecting Agents, Calls, and Data Seamlessly
Phone support remains one of the most widely used customer service channels — but managing it efficiently is no small feat. Agents often juggle multiple tools, lose context mid-conversation, and rely on outdated telephony systems. That’s where Salesforce Service Cloud Voice comes in — bringing voice calls, customer data, and digital channels together within the Salesforce Service Cloud console. With real-time transcription powered by AWS and built-in Salesforce telephony integration, it streamlines agent workflows and reduces resolution times.
At Grazitti, we help businesses implement and optimize Salesforce Service Cloud Voice to future-proof their support operations. From CTI integration with Salesforce to custom dashboards and agent console configurations, our experts ensure a smooth shift to scalable, intelligent voice support. Whether you’re starting from scratch or enhancing an existing setup, we tailor your Salesforce call center software to fit your team’s workflow.
Our End-to-End Salesforce Service Cloud Voice Services
Maximize the impact of Salesforce Service Cloud Voice with expert-led services that improve agent efficiency, reduce resolution time, and scale support.
Align voice capabilities with your service strategy. Our consultants uncover business needs, define KPIs, and create tailored roadmaps for transformation, so Service Cloud Voice Salesforce becomes a growth enabler.
Strategic Salesforce Service Cloud Voice setup tailored to your workflows, including call routing, case linking, voicemail, and other core voice configurations.
Seamless data and workflow migration to Salesforce Service Cloud Voice—ensuring data integrity, minimal downtime, and business continuity throughout.
Unify your voice ecosystem. From CTI connectors to backend integrations, we seamlessly integrate Service Cloud Voice with your CRM and third-party tools, providing complete operational visibility.
We tailor Salesforce Service Cloud Voice with custom workflows, automation, and integrations to boost productivity and personalize service delivery.
Comprehensive audits of your existing voice setup to identify gaps, ensure compliance, and recommend optimizations for peak performance.
Rigorous QA testing for voice flows, automation, and integrations to ensure a flawless, reliable Service Cloud Voice experience.
Ongoing technical support and platform maintenance to keep your Salesforce call center software running smoothly and evolving with your needs.
Reduce Case Volumes, Boost CSAT —
Start with a Strategy Session That
Delivers Impact
Schedule a personalized consultation to identify gaps, recommend the
right solutions, and future-proof your service operations with Salesforce.
Smarter, Faster, More Human Support — Powered by Salesforce Service Cloud Voice
Elevate agent productivity and deliver smarter customer experiences with powerful, AI-driven features built into Salesforce Service Cloud Voice.
Agentforce and Service Cloud Voice: Empower Your Team with
AI-Driven Support, Built the Grazitti Way
Deliver always-on, cross-channel support so agents can focus on the conversations that count with Agentforce and Salesforce Service Cloud Voice.
AI-Powered Call Guidance
Get next-best actions and insights — right as the call happens.
Auto-Generated Call Summaries
Instantly log transcripts and case notes, no typing needed.
All Channels, One Console
Manage calls, chats, and emails in a unified workspace.
Accelerated Resolutions With AI
Speed up responses using real-time context and smart suggestions.
Live Agent Coaching
Deliver in-the-moment support with AI-driven prompts.
Effortless Case Linking
Automatically tie calls to the right case — no extra steps.
Why Choose Grazitti
Interactive as Your Salesforce
Service Cloud Voice Partner?
From omnichannel routing and real-time transcription to productivity tools and AI-powered agent support, we help you unlock the full potential of Salesforce Service Cloud Voice to drive measurable results.
Your Success Comes First
Recognized Industry Leader
- 300+ Certified Experts
- Salesforce Summit Partner
- AppExchange Partner
- Top Performer in the Spring ‘25 Enterprise Salesforce Consulting Customer Success Report
- Recognized as ‘Leader’ in the ISG Provider Lens™ Salesforce Ecosystem Partners 2025 U.S. Quadrant Report (Implementation Services for Core Clouds and AI Agents — Midmarket, Managed Application Services — Midmarket)
Purpose-Built Solutions Backed by 17+ Years of Expertise
End-to-End Salesforce Service Cloud Voice Services
Cross-Cloud Integration, Made Easy
Customer Speak from AppExchange
Industry: High Tech
25th June 2025
Custom Salesforce Project with Grazitti Interactive
We recently partnered with Grazitti Interactive on several custom Salesforce development initiatives, and the experience exceeded expectations on all fronts. From the outset, their team demonstrated a deep understanding of our business needs and delivered exceptional value through a well-executed, scalable solution.
Value and ROI
Industry: Healthcare & Life Sciences
26 Sept 2024
We have been working with Grazitti’s team for more than 5 years now. They have been extremely professional in their approach towards all our projects.They bring cutting edge salesforce solutions and implement them in a cost effective and time bound manner.
I would recommend Grazitti to anyone looking for new Salesforce partner.
Industry: High Tech
14 Nov 2024
The Grazitti team is very knowledgeable about Salesforce clouds and products. They have provided us with both strategic and consultative help, while also implementation and deployments to our org. We recently implemented Sales Cloud’s Sales Engagement into our org and they provided guidance, setup and deployment help.They were a crucial part into our successful launch to our Sales team!
Industry: High Tech
15th Nov 2024
They are super knowledgable and can create solutions to improve anything CRM to marketing automation. They have been a crucial arm of our business and has allowed us to scale our operations.
Tailored Salesforce Service Cloud Voice Solutions for Every Industry
Resource Hub
Blog
Salesforce Service Cloud Voice for Sales: Empowering High-Tech Businesses to Close More Deals, Faster
Read More
Articles
Salesforce Service Cloud: The Smarter Way to Deliver Future-Ready Support Experiences
Read More
Frequently Asked Questions (FAQs)
What is Salesforce Service Cloud Voice?
Salesforce Service Cloud Voice is a comprehensive voice support solution that brings phone communications directly into Salesforce Service Cloud. It enables service agents to handle calls, access customer data, and manage interactions—all within a single unified interface. As part of the Salesforce call center software suite, it helps deliver faster, smarter, and more personalized customer service.
How do I get started with Service Cloud Voice Salesforce?
To get started with Service Cloud Voice Salesforce, you’ll need an active Salesforce Service Cloud license and a Service Cloud Voice subscription. After securing the required components, you can enable the solution via the setup menu: go to Setup > Service Voice > Settings and follow the guided configuration steps for a seamless Salesforce telephony integration.
Is Service Cloud Voice a CTI (Computer Telephony Integration)?
Yes, Service Cloud Voice is a powerful CTI integration with Salesforce. It connects your telephony system to Salesforce Service Cloud, enabling agents to make and receive calls within the Salesforce console. Features like screen pops, real-time call transcription, automated case updates, and analytics make it an advanced Salesforce telephony integration solution for modern support teams.
Can Salesforce Service Cloud Voice scale as our business grows?
Absolutely. Salesforce Service Cloud Voice is built on a scalable architecture, making it ideal for growing teams and evolving support operations. Whether you’re adding more agents, expanding to new regions, or integrating with other Salesforce call center software solutions, Service Cloud Voice can scale seamlessly to meet your business needs.
Is Service Cloud Voice customizable to suit our specific business needs?
Yes, Service Cloud Voice Salesforce is highly customizable. You can personalize call flows, design custom dashboards, and tailor the agent experience to match your processes. Whether you need advanced routing rules or detailed reporting, Salesforce Service Cloud Voice adapts to your operations, making it a flexible and future-ready solution for your contact center.
