Artificial Intelligence:
Your Ally for Accelerated Growth

Call centers have a paucity of resources to meet consumer challenges. There is a dearth of workers and costs are rising. Most consumers find it convenient to use text-based platforms to reach out to brands. Hence call centers are shifting toward digital communication and AI. Explore how AI-based bots help customer service agents and optimize call center efficiency, in this article.

When customers are able to do more research on their own, people on the frontline like sales and service have to face tougher unanswered questions. That’s where AI augments the frontline. It solves use cases through AI-enabled tools that have analytical & predictive capabilities. How brands use AI augmentation determines how tough or easy work would be on the frontlines.

From time-consuming IVRs to AI-powered chatbots, contact centers have come a long way. When the pandemic changed the dimensions of customer experience, AI-based solutions allowed businesses to remain operational. Even industries like healthcare were quick to use AI as it became an enabler for exceptional CX. While forward-thinking organizations are using AI-powered self-service, conversational AI is helping call centers evolve.

AI is powering call centers with numerous new capabilities to improve customer experience. It enables customer support agents to work more productively, reduce time spent on customer interactions, and increase customer engagement. With capabilities such as predictive routing, chatbots, AI-powered agents, and analytics, it is making customer service touch new dimensions of efficiency in its highly demanding environment.

With leading agencies still figuring out new ways to improve workflows, streamline operations and reach target audiences, the efficiency achieved through AI has taken center stage in their strategies. A number of marketing and public relations firms are relying on AI to predict media trends, transcribe interviews and much more! Here’s how agencies are expected to leverage AI in 2023 and beyond.

Companies have continued to invest heavily in their customer service initiatives. Along with the latest innovations such as live chat and chatbots, they are now taking a step forward with voice AI. In customer service departments, voice AI can support a multi-channel strategy, serving customers better in the channels they prefer. Find out how AI can be trained to understand customer concerns and navigate complex conversations.

In this dynamic market, it is pivotal to adopt fast-paced technology to solve complex business problems. And AI algorithms can help businesses do it efficiently. They help organizations to improve their data accuracy, efficiency, and decision-making. There are AI algorithms like linear regression, logistic regression, SVM algorithm that help businesses complete their jobs faster. Check out 10 most important ones in this article.

A successful onboarding process is a doorway to a happier new employee. And as in other places, AI is offering solutions to make the onboarding process smooth, AI tools allow employers to personalize their onboarding process. They can deploy AI assistants that respond, guide, and connect with the new employees to make the onboarding process more efficient and judgment free.

We’ve witnessed AI evolve and spread significantly, and now it has reached our workplaces! During this time of perpetual digital evolution, automation is transforming workplaces across all industries. Recently, we have seen a rise in hybrid workplace automation, smart spaces, and marketing automation. Every day, a new app, program, or update makes it possible to complete a labor-intensive task easily and more efficiently.

Machine vision is a broad category of technologies that processes information from visual inputs such as images, documents, computer screens, videos, etc. It captures and processes large quantities of documents, images, and videos quickly and efficiently at speeds far exceeding those of humans. Know how machine vision accelerates automation adoption across industries and empowers businesses beyond measures.