Services We Offer
Brand Compliance
Creating customized and tailored front-end designs that easily blend in with existing systems and branding guidelines
Case Deflection
Minimizing the number of cases to achieve a higher return on investment and provide better customer support
Custom Gamification
Employing gamification strategies via points, badges, rewards, etc. to improve user engagement and advocacy
Responsive Design
Building powerful, responsive communities that work across devices – mobile,
tablet, and desktop
Custom Integrations
Building bi-directional and seamless integrations with third-party platforms like Apache Solr, Service Cloud, Zendesk, Jira and more
Federated Search
Implementing suggestive search on a case/ticket/issue creation pages with data from different data sources including Service Cloud, Confluence, and more
Case Escalation
Rerouting unresolved cases automatically and helping users track progress towards a
resolution
Knowledge Base
Building a powerful and credible knowledge base that is pre-requisite for any community for accurate information
Online Communities Brochure
Build engaging external and internal communities with our Online Community Services
Testimonials
Optimizely
Why Customer Community?
Your customers need a seamless customer experience on every touchpoint, out-of-the-box thinking, and relevant material to keep engagement rates high. This is where a customer community comes in.
It’s a platform that can help you better engage with your customers, improve retention rates, increase engagement, incorporate feedback, and help your customers see results with your product or service.
We establish community success through sheer professionalism. Click here to know more about our successful approach to online communities.
From Our Blog
Leveraging the influence of customer adv...
In retrospect, 2023 emerged as a pivotal...
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E-Books
Community’s performance is a universal concern for every community manager. They are increasingly experimenting with different tactics to drive user engagement and ROI.
A Community Manager’s Guide to GamificationMember engagement and motivation are an integral part of a successful online community strategy. Community managers are increasingly experimenting with different tactics to drive user engagement. One such technique, which is transforming the way members participate and interact with each other is gamification.
Leveraging Online Communities to improve self-service and case-deflection Elaborates on the three pillars of self-service and explores success stories of some B2B companies who improved case deflection using these three techniques.
Online community analytics is a strenuous task. So why exactly should a community manager break his back for community analytics? How will it benefit him and more importantly, what strategy should he adopt for it? We have covered all these topics for community managers in this eBook.