Einstein Analytics for Service
Deploy Einstein Analytics to help your service team become smarter, intelligent, and better at taking preventive measures and handling customers issues
Thorough Health Check-ups
Meet the standards by ensuring the structural and functional integrity of your org with Grazitti’s service cloud experts
Custom Solution Development
Transform your service center from a cost center into a revenue center with our custom components and objects that align with your business processes
Service Cloud® Quality Assurance
Improve processes and enhance customer service delivery with a bug-free and immaculate org
Make information retrieval fast by setting up two-way integration with knowledge sources and the tools used by other departments
Migration to Lightning Experience
Improve the efficiency and effectiveness of your service team with a time-bound, error-free, and zero-data-loss move to Service Cloud in Lightning
Integration with Communities
Drive self-service by allowing one-click case creation, escalation, and management
Migration to Service Cloud®
Improve processes, increase productivity, and create service-driven business differentiation with Service Cloud
Transform your customers into brand advocates by delivering great service experience across all channels (digital and real life)
Sinergify – A-Jira Connector
Demolish the communication barriers between your product and support teams
Email to Case
Improve your support team’s productivity by deploying an enhanced version of standard Email-to-Case
Bring the capabilities of Salesforce case management into your Khoros-powered online community
Synchronize the articles created and stored in Salesforce Knowledge with right category type in your Khoros community
Help your support reps retrieve information from multiple integrated knowledge sources to reduce the average case resolution time
Prioritize the customer suggestions posted on your community by linking the Idea object with an Account object
Our Customers Love Us
Why Partner With Us?
Your Success Comes First
Three things define us: Customer-centricity, focus on research, and a penchant for asking questions. These qualities allow us to communicate regularly, and deliver in your budget and time.
We Are an ISV and Cloud Alliance Partner
We have been associated with the SFDC for several years and enjoy a reputable partnership.
We Leverage Our Industry Experience to Deliver Solutions
Having worked in a number of verticals, we understand your pain points and offer well-researched and tried-and-tested solutions.
We Have Expertise Across All Products
With 10+ years of experience in crafting innovative solutions on the Salesforce platform, we are your trusted partners with cross-product expertise.
Our Solutions Are Holistic
Your Service Cloud does not exist as standalone implementation. We work with you to understand the role, each Salesforce component plays in your business, to suggest solutions that fit in the bigger picture.
Our Project Success Managers Ensure Seamless Delivery
Be it hours, billing, or a smooth relationship, our product success managers keep you on the top of developments in your project. We emphasize clear and frequent communication.
From Our Blog
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Three Pillars of Service Cloud® Success
Read How 3 Firms Lowered Costs and Upped CSAT and Sales