Transform your customers into brand advocates by delivering great service experience across all channels (digital and real life)
Improve processes, increase productivity, and create service-driven business differentiation with Service Cloud
Drive self-service by allowing one-click case creation, escalation, and management
Migration to Lightning
Improve the efficiency and effectiveness of your service team with a time-bound, error-free, and zero-data-loss move to Service Cloud in Lightning
Make information retrieval fast by setting up two-way integration with knowledge sources and the tools used by other departments
Service Cloud Quality
Improve processes and enhance customer service delivery with a bug-free and immaculate org
Transform your service center from a cost center into a revenue center with our custom components and objects that align with your business processes
Meet the standards by ensuring the structural and functional integrity of your org with Grazitti’s service cloud experts
Deploy Einstein Analytics to help your service team become smarter, intelligent, and better at taking preventive measures and handling customers issues
Demolish the communication barriers between your product and support teams
Email to Case Advance
Improve your support team’s productivity by deploying an enhanced version of standard Email-to-Case
Lithium-Salesforce Case Connector
Bring the capabilities of Salesforce case management into your Lithium-powered online community
Lithium-Salesforce Knowledge Connector
Synchronize the articles created and stored in Salesforce Knowledge with right category type in your Lithium community
SearchUnify for Salesforce Service Cloud
Help your support reps retrieve information from multiple integrated knowledge sources to reduce the average case resolution time
Prioritize the customer suggestions posted on your community by linking the Idea object with an Account object
Our Customers Love Us
Grazitti and Marketo Support have successfully partnered to rollout rich functionally and innovation on our Customer Community and Support Portal. Beyond core development skills to implement business functionally in SFDC Service Cloud and Customer Community, the Grazitti team has been a valued contributor to recommend technology such as Solr text search, workflow optimizations and web creative design.
Patricia Lughezzani, VP, Customer Support
I really admire the team hard work, dedication and sense of responsibility. It has also been very easy to approach the team, even during late hours, which I appreciate very much.
Yogesh Kapoor, Business Applications Manager
Right from start the Grazitti team gave us the confidence that we do not need to have a plan B. Once things started rolling – they were able to accommodate a number of requirements that were made by the operating teams within the timeframe.
David Skyberg, Product Manager
Very customer-focused team, broad skill set, able to handle most technical challenges, nice guys to work with!
Daniel Greenberg, Principal at CMO-ToGo
Grazitti’s expertise with both Salesforce and Apttus has helped increase sales efficiency, maximized our ROI on both the platforms and improved our sales processes tremendously.
Alvin Ayusa, Senior Manager, Automation
I have been very impressed with the quality and speed of work from Grazitti. Working with Grazitti has been instrumental in the creation of Optiverse, and your work will continue to be crucial for fine-tuning the community user experience.
Amanda Swan, SCommunity Manager
Why Partner with Us?
Three things define us: Customer-centricity, focus on research, and a penchant for asking questions. These qualities allow us to communicate regularly, and deliver in your budget and time.
We Are an ISV and Cloud
We have been associated with the SFDC for several years and enjoy a reputable partnership.
We Leverage Our Industry Experience
to Deliver Solutions
Having worked in a number of verticals, we understand your pain points and offer well-researched and tried-and-tested solutions.
We Have Expertise Across All
With 10+ years of experience in crafting innovative solutions on the Salesforce platform, we are your trusted partners with cross-product expertise.
Our Solutions Are
Your Service Cloud does not exist as standalone implementation. We work with you to understand the role, each Salesforce component plays in your business, to suggest solutions that fit in the bigger picture.
Grazitti Interactive is a global digital services provider leveraging cloud, mobile and social media technologies to reinvent the way you do business. Since 2008, Grazitti has been helping companies power their business with its marketing automation and cloud innovation services.
As a global consultancy, we have strategic partnerships with technology pioneers like Marketo, Salesforce.com, Alteryx, Adobe, Optimizely and Jive. We combine these new platforms with our innovative approaches to provide effective solutions to our clients. Doing this has allowed us to help hundreds of companies to transform their business and save millions.