Products
Sinergify
A Salesforce-native connector to integrate Salesforce and Jira. It supports the integration of all standard and custom Salesforce objects with on-premises and cloud versions of Jira products like Core, Ops, Software, and Service Desk.
Dupe Manager
A deduping solution for Salesforce. It supports all standard and custom Salesforce objects and comes packed with several features including auto-detection of duplicate records, custom filter logic, etc.
ScoreNotch
A Salesforce native and lightning-ready product that enables you to drive dynamic gamification and expand community engagement with customizable, drag-and-drop actions. It is compliant with standard and custom Salesforce objects.
Email to Case Advance
E2C Advance is an upgraded version of the basic Salesforce Email-to-Case functionality. It expedites case management with numerous features including cleaning inbound emails, prevent email looping, etc.
IdeasPro
A native and advanced ideas management app for Salesforce. It also works in Lightning Experience as the Ideas component is not yet supported in LEX. Apart from standard Ideas functionalities, it provides numerous advanced features like ideas deflection, Email-to-Ideas, and more.
Khoros and Salesforce Case Connector
A connector to bring Salesforce’s case management capabilities to Khoros-powered online communities and allow a bi-directional flow of information. It bridges the gap between the community members and support reps by easing case escalation, logging, and closures.
Khoros and Salesforce Knowledge Connector
A connector to integrate Khoros-powered communities with Salesforce Knowledge. The integration allows real-time syncing of articles from KB to online communities, bulk publishing of articles, and more.
Community Content Subscription Manager
A Salesforce solution to facilitate community users with smooth subscription management. Its features include auto-notifying community users every time when records of subscribed categories/sub-categories are created/updated.
Zendesk and Salesforce Knowledge Connector
A Salesforce-native connector to enable a smooth synchronization of knowledge articles from a Zendesk-powered knowledge base to Salesforce Knowledge, thus, eliminating the efforts of manually doing so.
GuideIn
A Salesforce-native, Lightning-ready solution, it enables you to onboard users, train employees, and broadcast change with guided tours. With GuideIn, you get the ability to enable digital transformation in your organization by accelerating the adoption of your Salesforce community.
Salesforce Field Service Lightning Booster
Field Service Lightning (FSL) Booster enhances the capabilities of Salesforce Field Service Lightning. It helps organizations improve their field services and increase the productivity of their field service agents. FSL Booster helps optimize appointment scheduling, prevent appointment booking on holidays, engage sales and field service teams, and manage work order inventory.
Salesforce Community Cloud Utilities
Video Center
A solution to showcase video content on Salesforce-powered communities using a number of pre-built templates that our experts have developed.
Community Discussions
A utility that provides an interactive and intuitive way of managing groups and their questions with highly-customizable and pre-built community pages.
Community Ideas
A custom Ideas component for Salesforce Lightning Experience so that users need not switch to Salesforce Classic to access ideas.
Zendesk and Salesforce Connector
Enabling users to sync knowledge-base articles, tickets, organizations, as well as external and internal users in a smooth manner, the Zendesk and Salesforce connector is a Lightning-ready solution that establishes a unidirectional flow of data from Zendesk to Salesforce.
Knowledge Capture
A utility that enables IT support teams to systematically capture knowledge and make it available to people to help them deliver faster and improved IT support solutions.
Custom Header
A solution to build custom community headers with a set of unique designs manageable from the backend.
Dynamic Questions for Case Creation
A custom solution to include a questionnaire set-based workflow in support case creation process.
Community Group Email Digests
A solution with custom components and triggers to control out-of-the-box email digest including custom features to overpower Salesforce-end limitations and better UI of emails.
Profile Progress Tracker
A Lightning-compliant utility that enables you to track the profile completion percentage of community users.
Salesforce Article Export
An application to export knowledge articles from a Salesforce Org into a zip format. The zip file includes rich text, images, and videos in a format compatible with the article import feature in Salesforce.
Spam Wall
Spam Wall is a moderation solution that integrates with Salesforce communities. It automatically detects, deletes, and blocks user-generated content that is deemed unacceptable for a community. It automatically learns the words that the community moderator marks as spam in a post and blocks future posts containing those words.
Salesforce Service Cloud Utilities
QuickCreate
A utility to create records from any object (standard and custom) from the console app. It can be done without opening any tab.
SlackForce
A solution that enables two-way communication between Salesforce Community and Slack channels. It also helps you send new or updated feeds to Slack channels, enabling agents to reply to community posts directly.
Case Quality Management
A component to provide support managers with a custom interface to review cases handled by agents and rate them.
Einstein Vision
A component that leverages Einstein Optical Character Recognition (OCR), Einstein Intent, and Sentimental APIs to automate a number of support workflows in Service Cloud.Salesforce AI Utilities
SKU Insite
SKU Insite is a Salesforce-compatible utility designed to help sales reps boost sales through effective cross-selling and up-selling strategies. It analyzes leads and account data to recommend the best products for each customer. It also lets admins clean up product data by merging, archiving, or deleting outdated products.
Agent Assist
A system that enhances live agent chat interactions with features, such as sentence auto-completion, character length control, message regeneration, and suggestive replies. It aims to boost response speed & accuracy, customer satisfaction, and agent productivity.
Meeting Evaluator
This utility seamlessly integrates Zoom with Salesforce, automating case creation and leveraging AI to summarize meetings. It enhances efficiency with real-time data transfer, detailed call insights, and actionable next steps, all displayed in an intuitive Lightning Web Component (LWC) interface.
Collect Caller
This utility revolutionizes customer support by automatically creating and populating Salesforce cases from voice calls. It leverages AI to categorize issues, assign cases to appropriate agents, and enable instant closure for resolved matters.
Case Timeline Console
The case console utility enhances customer-agent interactions with features like case timeline visualization, sentiment-based alerts, past case references, and automatic sentiment-based escalation. Additionally, it integrates with existing systems and provides a user-friendly interface to boost operational efficiency.
Einstein BOT Advance
It integrates ChatGPT into Salesforce for dynamic intent recognition, enabling seamless LWC communication and comprehensive case management within the chat interface. It offers users HTML text formatting, multiple file uploads during case creation and ChatGPT analysis for better intent management.
Dev AI Console
These utilities enable extraction and code review for Salesforce Metadata. Key features include the Metadata Assistant, which allows users to query metadata; One-Click Documentation, which generates crisp and clear documentation; and One-Click Code Review, offering code-based suggestions and best practices.Salesforce Sales Cloud Utilities
Contact Merge
A custom component to merge existing contacts for Lightning Experience as Contact Merge is only available in Salesforce Classic.
Custom Campaign Attribution
A utility that enables you to manage campaign attribution in different models.
Opportunity Product Splits
A component to provide revenue splits amongst opportunity team members for multiple products (based on contribution) under an opportunity as the standard Salesforce functionality splits revenue on the basis of opportunity amount.
Revenue Schedule
A component that provides a single page view of revenue schedules of all the products under an opportunity and overpowers the limitations of basic swap functionality.
Mass Lead Convert
A Salesforce-native solution that enables users to convert multiple leads from a single screen, eliminating the need to convert one lead at a time.Migrations
Khoros and Salesforce Migration Package
Move your online community from Khoros to Salesforce with no data loss and securing content types like knowledge-base, users, ideas, discussions, etc.
MS Dynamics to Salesforce Migration
Move from Microsoft Dynamics to Salesforce ascertaining zero data loss, securing workflows, and customizing/personalizing Orgs based on requirements.
Jive to Salesforce Migration
Migrate your Jive-powered online community to Salesforce Community Cloud preserving all your data (users, discussions, articles, etc.).
Zendesk to Salesforce Migration
Move your support operations including knowledge-base from Zendesk to Salesforce with a personalized and tailor-made Salesforce Org based on your business requirements.
Numera to Salesforce Migration
Migrate your case-logging tool from Numera to Salesforce while preserving case data including historical data.
Integrations
Netsuite and Salesforce Integration
Enable the flow of data from Netsuite to Opportunity object in Salesforce.
Conga and Salesforce Integration
Allow sales reps to generate dynamic quotations while sending quotes to customers.
DocuSign and Salesforce Integration
Integrate DocuSign and Salesforce for e-signatures using the Rest API.
Drift and Salesforce Integration
Allow syncing of conversations with buyers from Drift to Salesforce.
Slack and Salesforce Integration
Enable the flow of conversations from Slack to Salesforce and fetch information from Salesforce and share it on Slack within few commands.
Products
Sinergify
A Salesforce-native connector to integrate Salesforce and Jira. It supports the integration of all standard and custom Salesforce objects with on-premises and cloud versions of Jira products like Core, Ops, Software, and Service Desk.
Dupe Manager
A deduping solution for Salesforce. It supports all standard and custom Salesforce objects and comes packed with several features including auto-detection of duplicate records, custom filter logic, etc.
ScoreNotch
A Salesforce native and lightning-ready product that enables you to drive dynamic gamification and expand community engagement with customizable, drag-and-drop actions. It is compliant with standard and custom Salesforce objects.
Email to Case Advance
E2C Advance is an upgraded version of the basic Salesforce Email-to-Case functionality. It expedites case management with numerous features including cleaning inbound emails, prevent email looping, etc.
IdeasPro
A native and advanced ideas management app for Salesforce. It also works in Lightning Experience as the Ideas component is not yet supported in LEX. Apart from standard Ideas functionalities, it provides numerous advanced features like ideas deflection, Email-to-Ideas, and more.
Khoros and Salesforce Case Connector
A connector to bring Salesforce’s case management capabilities to Khoros-powered online communities and allow a bi-directional flow of information. It bridges the gap between the community members and support reps by easing case escalation, logging, and closures.
Khoros and Salesforce Knowledge Connector
A connector to integrate Khoros-powered communities with Salesforce Knowledge. The integration allows real-time syncing of articles from KB to online communities, bulk publishing of articles, and more.
Community Content Subscription Manager
A Salesforce solution to facilitate community users with smooth subscription management. Its features include auto-notifying community users every time when records of subscribed categories/sub-categories are created/updated.
GuideIn
A Salesforce-native, Lightning-ready solution, it enables you to onboard users, train employees, and broadcast change with guided tours. With GuideIn, you get the ability to enable digital transformation in your organization by accelerating the adoption of your Salesforce community.
Zendesk and Salesforce Knowledge Connector
A Salesforce-native connector to enable a smooth synchronization of knowledge articles from a Zendesk-powered knowledge base to Salesforce Knowledge, thus, eliminating the efforts of manually doing so.
Salesforce Field Service Lightning Booster
Field Service Lightning (FSL) Booster enhances the capabilities of Salesforce Field Service Lightning. It helps organizations improve their field services and increase the productivity of their field service agents. FSL Booster helps optimize appointment scheduling, prevent appointment booking on holidays, engage sales and field service teams, and manage work order inventory.
Integrations
Netsuite and Salesforce Integration
Enable the flow of data from Netsuite to Opportunity object in Salesforce.
Conga and Salesforce Integration
Allow sales reps to generate dynamic quotations while sending quotes to customers.
DocuSign and Salesforce Integration
Integrate DocuSign and Salesforce for e-signatures using the Rest API.
Drift and Salesforce Integration
Allow syncing of conversations with buyers from Drift to Salesforce.
Slack and Salesforce Integration
Enable the flow of conversations from Slack to Salesforce and fetch information from Salesforce and share it on Slack within few commands
Salesforce Community Cloud Utilities
Video Center
A solution to showcase video content on Salesforce-powered communities using a number of pre-built templates that our experts have developed.
Community Ideas
A custom Ideas component for Salesforce Lightning Experience so that users need not switch to Salesforce Classic to access ideas.
Knowledge Base
A set of pre-built Knowledge components including multi-lingual options, federated search, etc.
Custom Header
A solution to build custom community headers with a set of unique designs manageable from the backend.
Dynamic Questions for Case Creation
A custom solution to include a questionnaire set-based workflow in support case creation process.
Community Group Email Digests
A solution with custom components and triggers to control out-of-the-box email digest including custom features to overpower Salesforce-end limitations and better UI of emails.
Profile Progress Bar
A custom component that will show the profile completion percentage of community users.
Salesforce Service Cloud Utilities
QuickCreate
A utility to create records from any object (standard and custom) from the console app. It can be done without opening any tab.
SlackForce
A solution that enables two-way communication between Salesforce Community and Slack channels. It also helps you send new or updated feeds to Slack channels, enabling agents to reply to community posts directly.
Case Quality Management
A component to provide support managers with a custom interface to review cases handled by agents and rate them.
Einstein Vision
A component that leverages Einstein Optical Character Recognition(OCR), Einstein Intent, and Sentimental APIs to automate a number of support workflows in Service Cloud.Salesforce Sales Cloud Utilities
Contact Merge
A custom component to merge existing contacts for Lightning Experience as Contact Merge is only available in Salesforce Classic.
Custom Campaign Attribution
A utility that enables you to manage campaign attribution in different models.
Opportunity Product Splits
A component to provide revenue splits amongst opportunity team members for multiple products (based on contribution) under an opportunity as the standard Salesforce functionality splits revenue on the basis of opportunity amount.
Revenue Schedule
A component that provides a single page view of revenue schedules of all the products under an opportunity and overpowers the limitations of basic swap functionality.
Mass Lead Convert
A Salesforce-native solution that enables users to convert multiple leads from a single screen, eliminating the need to convert one lead at a time.Migration
Khoros and Salesforce Migration Package
Move your online community from Khoros to Salesforce with no data loss and securing content types like knowledge-base, users, ideas, discussions, etc.
MS Dynamics to Salesforce Migration
Move from Microsoft Dynamics to Salesforce ascertaining zero data loss, securing workflows, and customizing/personalizing Orgs based on requirements.
Jive to Salesforce Migration
Migrate your Jive-powered online community to Salesforce Community Cloud preserving all your data (users, discussions, articles, etc.).
Zendesk to Salesforce Migration
Move your support operations including knowledge-base from Zendesk to Salesforce with a personalized and tailor-made Salesforce Org based on your business requirements.
Numera to Salesforce Migration
Migrate your case-logging tool from Numera to Salesforce while preserving case data including historical data.
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