Online Community Services We Offer
Right Platform Selection
Get a robust platform that fulfills your feature requirements and reduces operating costs along with providing in-depth insights
Unlock the true potential of your community through a well-researched, data-driven strategy, and proper gap analysis to create a winning roadmap
UI and UX Setup
Deliver a profound user experience to your community members with responsive designs, easy navigation, and engaging visuals
Make a swift move to scalable, feature rich & strategic fit community management platform with zero data loss & time-bound migration
Leverage the power of tailor-made solutions that complement your brand’s identity and achieve desired business objectives
Build data-driven gamification strategies to encourage and improve user engagement in your community
Boost community performance by quickly integrating CRM, marketing automation, search solution, and other third-party apps
Help users find right information at a click by deploying powerful, scalable, and next-gen enterprise search engine, built specifically for communities
Employ real-time dashboards to analyze ever-changing user behavior and deep dive into community performance to create winning community strategies
Establish an effective community presence by regularly monitoring community performance, mitigating risks, and improving user experience
Knowledge Base Design
Deliver self-service and drive case deflection rate by creating a comprehensive knowledge base for your users
Set up a highly engaging and ROI-driven community that suits your industry and business requirements perfectly
Online Communities Brochure
Build engaging external and internal communities with our Online Community Services
Platforms We Excel In
Improve the experience of your Lightning salesforce communities with our lightning ready component and skins
KhorosCommunities that are responsive, mobile ready & cost-effective, backed by the creativity and expertise of our Khoros All-Stars and top community contributors
JiveCustom development solution to boost Jive-n, Jive-X & Jive daily for your collaboration needs and smooth migration to other platform
DrupalLeveraging the flexibility of this open source tech provider, our developers deliver engaging communities
WordPressCommunities that are cost-effective, flexible, scalable & visually appealing
SharepointCommunities that have Microsoft familiar UI, conjoined with our expertise
inSidedUser-centric communities that provide a self-service platform and knowledge base solution
Vanilla ForumsRobust cloud-based communities that are easy, engaging, and secure for a modern community experience
Higher LogicEngaging communities with enhanced customer support that improve customer relationships
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Trusted Industry Partners
Some of Our Work
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From Our Blog
Buyer personas are not new, they have be...
“What we call the beginning is often t...
It’s also no mystery that this content...
Leveraging Online Communities to improve self-service and case-deflection Elaborates on the three pillars of self-service and explores success stories of some B2B companies who improved case deflection using these three techniques.
A Community Manager’s Guide to GamificationMember engagement and motivation are an integral part of a successful online community strategy. Community managers are increasingly experimenting with different tactics to drive user engagement. One such technique, which is transforming the way members participate and interact with each other is gamification.
Pull content from anywhere across your organization with out-of-the box connectors and a universal API that connects to any content source of your choice
Display the most relevant results first with machine learning algorithms that analyze users’ search behavior and the option to manually boost search rankings
Stay ‘always-on’ with an inbuilt search-powered chatbot that enhances the user experience with actionable conversations
Deliver personalized results & recommendations to all your users based on access permissions, roles, behavior and interests
Guide users to relevant results with a smarter UI that uses customized facets and intelligent navigation for easier knowledge discovery
Prove community ROI with insights into key metrics like case deflection and CSAT. Identify and fill content gaps, and measure engagement with built-in search analytics
A connector that integrates Salesforce and Jira and is hosted on top of the Salesforce. It enables the integration of all standard and any custom object of Salesforce with any Jira products like Core, Ops, Software, and Service Desk. It supports both cloud and on-premises versions of Jira and helps to achieve customer-centricity and enable flawless cross-functional collaboration by keeping your different teams on the same page.
- Uncurbed information access
- Faster case closures
- Enhanced service experience
- Intelligent sales
- More revenue
- No user-defined limit
- Be more customer-centric
A reliable, scalable, and secure way to bring Salesforce’s case management capabilities to your Khoros-powered community to maximize support productivity and reduce support costs.
- Seamless data synchronization
- Easy case escalation
- Hassle-free case management
- Higher case deflection
- Suggestive search
Our Customers Love Us
Trusted Industry Partners
From Our Blog
In the age of customer service transform...
Community managers know that the success...
Your online community might be huge—bu...
Ultimate Guide to Mastering Self-Service
Organizations need to continuously enhance self-service capabilities. This eBook provides an objective view of how an AI-driven enterprise search solution helps with self-service success and with improving case deflection.
Selecting the Right– Jira Connector
Integrating Salesforce and Jira on your mind but not sure what connector is best for your business? We have you sorted with our ebook, Selecting the right Salesforce-Jira Connector.