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    Salesforce Service Cloud Voice – The Contact Center of the Future

    Today, customers can connect with brands through any digital channel when they have questions. With the constant rise of digital channels, customers consider mobile devices as an important channel for reaching out to address and resolve customer queries or issues. Most contact center leaders struggle with disparate information.
    To modernize contact centers, brands must leverage intelligent technologies like Salesforce Service Cloud Voice (powered by Amazon Connect) to deliver personalized services from anywhere.
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    Benefits of Salesforce Service Cloud Voice

    With Service Cloud Voice, you can connect voice conversations, digital channels, and customer data in real-time.
    Service Cloud Voice enables you to:

    Key Features of Salesforce Service Cloud Voice

    Universal Call Controls
    In-Call Intelligence and Process Automation
    Real-Time Call Transcription
    Guided Voice Setup
    Omni-Channel Service Controls

    Comprehensive Services to Fuel All Your Contact Center Needs

    With our expertise, you can experience the power of Service Cloud Voice and future-proof your cloud contact center.
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    Why Choose Us?

    With our agile approach, industry knowledge, and a team of certified experts, you can use Service Cloud Voice right to transform your employee and customer experience.
    What you’ll get:
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    An Experienced and Outcome-Focused Team
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    Customer-Centric Approach
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    An Exclusive Customer Success Manager
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    Expert Availability for Support & Maintenance
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    A Trusted Partner

    From Our Blog

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