Integrated Solutions to Reduce Support Costs & Increase ROI
Organizations with robust customer support processes deliver a frictionless customer experience.
To make this possible, you need technology solutions that are seamless and deeply integrated with your core support processes.
Grazitti works with you to customize your support tools like Salesforce Service Cloud, Zendesk and more to deliver social customer service solutions that result in immediate support cost drop, case deflection rise, productivity gains and customer support ROI increase.
Some of the solutions, that we have delivered include:
- Enhanced Service Cloud Setups
- Support Communities
- CRM Integration with 3rd Parties
- Custom Reports & Dashboards
Customer Speaks
Patricia Lughezzani Group Vice President, Customer Support & Advocacy, Marketo Inc. Grazitti and Marketo Support have successfully partnered to rollout rich functionality and support Portal. Beyond core development skills to implement business functionally in SFDC Service Cloud and Customer Community, the Grazitti team has been a valued contributor to recommend technology such as Solr text search, workflow optimizations, and web creative design.
Anton Chiang Senior Manager, Community & Support Programs, Centrify Thank you for your hard work and dedication in helping us launch our new community! The new community looks great, and I am very happy with the partnership and support Grazitti has provided for this project. I’ve been in the online community management business for almost a decade now, and it is rare to come across a developer partner with your holistic understandings of community management best practices, design, user experience and platform capabilities. Your team has been extremely responsive and capable, and we couldn’t ask for a better business partner!Â
David Skyberg Product Manager, Ping Identity Right from start the Grazitti team gave us the confidence that we do not need to have a plan B. Once things started rolling – they were able to accommodate a number of requirements that were made by the operating teams within the timeframe.
