Salesforce Communication Cloud Services

Simplify and Fast-Track Your Customers’ Digital Journey

Timely Order Fulfillment

Leverage ready-to-deploy industry applications for end-to-end business process mapping and catalog-driven lead-to-order fulfillment.

Personalized Customer Experience

Give your reps and customers easy access to the information they need. Let there be a personalized experience at every step.

Smart and Efficient Customer Service

Understand the needs of each individual customer better. Establish personal connections with customers and transform your customer care.

A Differentiated Customer Journey

Ensure your customers get connected to the right rep and find the information that they need. Engage new subscribers with personalized offers and promotions and roll them out rapidly.

Key Offerings

Sell Smarter, Serve Better With Our Salesforce Communications Cloud Offerings

Engage Customers With Proactive Service

Listen to your customers and give them exactly what they need. With the AI capabilities of the Communications Cloud and the Grazitti edge, you can create a 360-degree view of every customer and deliver seamless experiences across channels.

Increase Revenue With Predictive Analytics

Empower your sales teams with AI-driven insights and tailored recommendations to drive sales. Streamline quote to cash processes so that sales teams can handle multisite quotes and decrease sales cycle time to close deals faster.

Accelerate Quote to Order Process

No more delays in responding to quote requests. Take a unified, catalog-driven approach to the quote-to-order process. Enable your Enterprise Product Catalog (EPC) to meet CPQ applications with defined rules so that they capture accurate information and orchestrate timely order fulfillment.

Rapidly Launch Offers and Services

Get empowered with Enterprise Product Catalog to expedite the launch of new offers, products, and services with a unified catalog that simplifies product management across B2B, B2C, and wholesale operations.

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