A Best-of-Breed Solution to Sync Articles from Zendesk to Salesforce Knowledge
Automated Articles Syncing
Scheduled Syncing of Data
Real-Time Data Syncing
Pre-Defined Data Structure Mapping
No Breakage of Data While Syncing
Use Cases of the Connector
Sync Zendesk KB Articles to Salesforce
Different data structures usually obstruct the smooth syncing of data from Zendesk knowledge-base to Salesforce Knowledge. The connector overpowers that and enables free syncing of data.
Auto-Syncing of Articles (Weekly/Monthly)
To avoid the manual effort of syncing data from Zendesk KB to Salesforce Knowledge, schedule auto-syncing of data on a weekly or monthly basis.
Store Zendesk Articles in Knowledge Records in Salesforce
The connector not only enables syncing of articles from Zendesk to Salesforce but also stores articles in Salesforce Knowledge’s records.
Map Zendesk Category of Articles to Salesforce Category
One of the key challenges to enable data syncing is mapping categories and sub-categories of Zendesk KB with Salesforce. The connector counters that and allows easy mapping of article categories from Zendesk KB to Salesforce.
The connector enables storing of attachments in Salesforce synced from Zendesk KB to Salesforce Knowledge.
Store URLs of Zendesk Articles in Salesforce
To avoid broken links, the links of the Zendesk articles are converted into Salesforce-compliant ones and also stored in Salesforce Knowledge, thus, not breaking the URLs.
Oust Manual Effort and Automate Data Syncing
from Zendesk KB
to Salesforce Knowledge
Share Your Use Case
*Share Your Use Case That You Would Want in the Connector
From Our Blog
Video Center for Salesforce Community Cl...
Risk management has long been a part of ...
Multilingual knowledge bases (KB) have p...