Zendesk-Salesforce Connector

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Integrating Zendesk and Salesforce

Aligning two powerful platforms like Zendesk and Salesforce can be a game changer for an organization in terms of ROI.

While Salesforce is a CRM platform that gives businesses a 360° view of customers, Zendesk is used as a ticketing support platform.

Although the platforms are capable of working separately, integration enables you to enhance their capabilities.

In fact, integrating Zendesk and Salesforce helps you avoid data silos and decrease case resolution time to provide better CX.

How Zendesk and Salesforce Integration Works

The Zendesk-Salesforce Connector By Grazitti

The manual ETL process can be very complex, and it may take up to weeks or months to synchronize data even if you have powerful tools like Zendesk and Salesforce.

Our connector ensures hassle-free synchronization of data from Zendesk to Salesforce by reducing the time span.

It gives you unidirectional connectivity from Zendesk to Salesforce. The connector ensures that data security is maintained during all the stages of synchronization, with no third-party involvement.

Features of the Zendesk-Salesforce Connector

Hassle-Free Synchronization

Carry out the data sync process smoothly from Zendesk to Salesforce

Smooth Transition

Map both standard and custom data fields according to the requirements during synchronization

Secure Synchronization

Ensure data security during the synchronization without the involvement of any third party

Scheduled Data Sync

Get the flexibility to sync data on a daily, weekly, or monthly basis according to your business requirements

Versatile Object Synchronization

Choose what needs to be synced amongst Zendesk tickets, articles, organizations, and users into Salesforce

Use-Cases

Knowledge Mapping and Knowledge Syncing

Map Zendesk knowledge category to Salesforce data categories and sync Zendesk articles into Salesforce.

User Mapping and User Syncing

Map and sync the Zendesk customer field to the Salesforce user field

Case Mapping and Case Syncing

Map and sync the Zendesk ticket field to the Salesforce case field

Contact Mapping and Contact Syncing

Map and sync the Zendesk customer field to the Salesforce contact field

Account Mapping and Account Syncing

Map and sync the Zendesk organization field to the Salesforce account field

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Benefits of the Zendesk-Salesforce Connector

Efficient Data Integration

Enable seamless integration and smooth data flow and synchronization between Zendesk and Salesforce.

Enhanced Customer Insights

Get a unified view of customer data across systems by mapping the Zendesk end user field to the Salesforce contact field.

Streamlined Workflows

Eliminate the need for manual data entry and reduce errors by manually or auto-syncing customer data.

Customizable Syncing

Ensure that data is updated at convenient intervals by selecting between weekly or monthly sync and specifying preferred days and time.

Data Mapping Capabilities

Ensure accurate data transfer by mapping the Zendesk organization field to the Salesforce account field & the Zendesk end-user field to the Salesforce contact field.

Data Integrity and Security

Maintain the data integrity during synchronization, ensuring that data remains accurate. Adhere to security standards & protect sensitive data throughout the integration.

Reasons to Partner With Us

Customer Driven Approach

We believe in a customer-centric approach to product design & development, which is based on the analysis of usage patterns and critical updates.

Product Customization

We configure the connector to align with your business processes. Get a personalized product, whether it is one-way synchronization, custom buttons, or a new dashboard.

Security Compliance

The connector is Zendesk-native and uses the REST API for data sync. It enables you to maintain compliance with GDPR, HIPAA, and other security requirements.