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      Zendesk and Salesforce Knowledge Connector

      Integrating Zendesk Knowledge-Base and Salesforce Knowledge

      Mar 21, 2022

      2 minute read

      Customer satisfaction plays a key role in determining business success.

      In fact, customers are more likely to return if you answer their queries quickly and easily.

      This is where a knowledge-base comes into play.

      A central repository of information about a product, service, or topic, it enables your customers to self-serve.

      In this blog post, we look at how you can integrate your Zendesk and Salesforce knowledge-base.

      So, let’s begin!

      Integrating Zendesk Knowledge-Base and Salesforce Knowledge

      Why Integrate Zendesk and Salesforce Knowledge-Bases?

      There are two scenarios in which you’ll need to integrate your knowledge-bases:

      • First, when you are using Salesforce as a centralized knowledge-base, along with a knowledge-base on Zendesk

      • Second, when you are planning to migrate data from your Zendesk knowledge-base to Salesforce Knowledge

      Challenges in Syncing Knowledge-Base Data From Zendesk to Salesforce

      The manual ETL process takes a lot of time, depending on the volume of data that needs to be synced.

      You could also face challenges such as:

      • Maintaining regular data sync
      • Difficulty in retaining articles in Salesforce the way they were on Zendesk
      • Discrepancy in the language of the articles
      • Difficulty in locating articles after data sync
      • Creation of duplicate data after the data sync
      • Difficulty in future updates, with the product process not being linear and dynamic

      A connector enables you to sync data hassle-free from Zendesk to Salesforce by establishing a thorough connection between the knowledge-bases.

      In addition to this, you save time and manual effort with easy data management.

      How to Integrate Zendesk Knowledge-Base and Salesforce Knowledge

      At Grazitti, we’ve built the Zendesk and Salesforce Knowledge Connector to help you overcome these challenges.

      It enables you to:

      • Map Knowledge-Base Article Categories
      • Store Zendesk Articles in Salesforce
      • Auto-Sync Knowledge-Base Articles
      • Store Zendesk KB Attachments
      • Store Zendesk Article URLs in Salesforce

      And here are the features the connector comes packed with:

      • Salesforce-Native
      • Lightning-Ready
      • Advanced Customization
      • Improved Data Sync
      • 24×7 Customer Support

      Wrapping Up

      In this blog post, we looked at how you can integrate your Zendesk Knowledge-Base & Salesforce Knowledge.

      Integrating your knowledge-bases will enable you to deliver effective customer support quickly and consistently.

      Looking to Integrate Your Zendesk & Salesforce Knowledge-Base?

      At Grazitti, we enable businesses to power customer support with an integrated knowledge-base.

      Get started, today!

      Should you want to know more, please write to us at [email protected] and we’ll take it from there.

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