By continuing to use our website, you consent to the use of cookies. Please refer our cookie policy for more details.
    industry

    Industry

    Energy Solutions

    category

    Category

    Custom B2B Marketplace

    based-in

    Based In

    United States

    Introduction


    A global leader in energy solutions, renowned for its sustainability practices, sought a more unified platform to enhance customer experience. With two separate communities on different platforms, they faced challenges in knowledge sharing and user engagement. The solution? A seamless migration to Khoros and a complete redesign of their community homepage.

    Grazitti Interactive spearheaded this transformation, integrating custom features, advanced functionalities, and an intuitive user experience. The result? A 49% surge in customer engagement, fostering stronger connections and more active participation across their community.

    khoros-introduction-1
    khoros-the-customer

    The Customer


    The customer is a multinational energy company recognized globally for its sustainable energy practices. They empower organizations to maximize their energy resources, improving efficiency across various industries. The customer faced challenges with community management due to their fragmented platform, comprising two separate communities that did not work cohesively. This created a disjointed user experience, limiting their ability to provide a unified knowledge-sharing and collaboration space.

    The decision to work with Grazitti Interactive stemmed from the need to centralize their community platform, create a more intuitive user experience, and ensure smooth migration to Khoros. Grazitti’s ability to address these challenges through customizations and integrations made them the right partner for this project.

    The Context


    Before migrating to Khoros, the customer’s community setup was inefficient. They had two separate platforms that didn’t integrate well, leading to fragmented knowledge sharing, poor community navigation, and limited user engagement. The customer also lacked the data and tools to manage the migration process efficiently, with missing files and outdated systems complicating the transition. These barriers prevented them from offering an optimal user experience and engaging their community effectively.

    khoros-context
    the-objective-tracking

    The Objective


    To tackle these challenges, the customer sought a seamless migration to Khoros, with a focus on redesigning their community homepage for better navigation. They needed custom features like improved categorization, integration with Google Analytics, and the ability to manage a large volume of content, including over 60,000 posts. The customer also wanted to improve their overall community engagement and deliver a more dynamic user experience.

    The Solution


    The experts at Grazitti Interactive implemented over 50 customizations to ensure the new Khoros community platform met the customer’s specific needs. Key components of the solution included:

    The Impact

    After migrating to Khoros and implementing custom features, the customer experienced significant improvements:

    49%

    Increase in customer engagement

    130K

    Page views per month

    45%

    Rise in registrations

    52%

    Boost in organic impressions

    37%

    Increase in organic traffic

    Conclusion


    The successful migration to Khoros not only helped the customer address their immediate challenges but also set the stage for long-term growth and engagement. By centralizing their community platform, improving navigation, and integrating key tools like Google Analytics, the customer saw a significant increase in engagement and content visibility. Their collaboration with Grazitti Interactive resulted in a more dynamic, user-friendly community that empowered the customer to better serve their users.

    google-anlyltic-conclusion

    Revolutionize Your Community Experience

    Seamlessly migrate your online community to Khoros and unlock engagement like never before.

    Start Your Journey Today!

    Our Partners

    Our Resources

    Get in Touch

    Thanks for your request. We will get in touch with you shortly.