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    A Robust Solution for Streamlined and Effective Support

    Better Accessible
    Information

    Consistent
    Communication

    Increased Agent
    Productivity

    Improved Customer
    Engagement

    Enhanced Service
    Experience

    Happier
    Customers

    Email to Case Advance Offers

    Handle Case Management Effectively

    Case Mgt
    • Log cases forwarded by employees in
      the name of the original sender
    • Handle cases from non-customers
      effectively
    • Identify and merge duplicate cases
    • Manage closed cases more effectively

    Manage Comments
    More Easily

    ManageComments
    • Use canned comments to speed up
      the response
    • Personalize your replies using a
      personalized comments window
    • Utilize Long Comment Generation to
      overpower the limitation of 4000
      characters for case comments

    Deliver Information
    to Everyone

    Deliverinfoto All
    • Notify everyone in the email including
      those in CC and BCC
    • Add watchers on the cases
    • Prevent email looping that occurs due
      to auto-responders

    Email to Case Advance Enables You to:

    Send suggested articles along with the confirmation email

    Track case history with ease

    Use customizable email templates

    Keep case comments clean

    Email to Case Advance Is Always Evolving

    Suggest a Feature!

    Features

    Lightning-Ready

    Highly Configurable

    No User-Defined Limit

    Flat Pricing

    Pricing

    $3,000 Per Year Per Org

    Extra $999 for assisted implementation (optional)

    Get Started with Email to Case Advance
    with a 14-Day Free Trial

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