By continuing to use our website, you consent to the use of cookies. Please refer our cookie policy for more details.

    The Next-Gen Case Management Solution, is now Available on

    salesforce-appexchange

    A Robust Solution for Streamlined and Effective Support

     

    Better Accessible
    Information

     

    Consistent
    Communication

     

    Increased Agent
    Productivity

     

    Improved Customer
    Engagement

     

    Enhanced Service
    Experience

     

    Happier
    Customers

    Email to Case Advance Offers

    Handle Case Management Effectively

    Case Mgt
    • Log cases forwarded by employees in
      the name of the original sender
    • Handle cases from non-customers
      effectively
    • Identify and merge duplicate cases
    • Manage closed cases more effectively

    Manage Comments
    More Easily

    ManageComments
    • Use canned comments to speed up
      the response
    • Personalize your replies using a
      personalized comments window
    • Utilize Long Comment Generation to
      overpower the limitation of 4000
      characters for case comments

    Deliver Information
    to Everyone

    Deliverinfoto All
    • Notify everyone in the email including
      those in CC and BCC
    • Add watchers on the cases
    • Prevent email looping that occurs due
      to auto-responders

    Email to Case Advance Enables You To:

     

    Send suggested articles along with the confirmation email

     

    Track case history with ease

     

    Use customizable email templates

     

    Keep case comments clean

    Email to Case Advance Is Always Evolving

    Suggest a Feature!

    Features

     

    Lightning-Ready

     

    Highly Configurable

     

    No User-Defined Limit

     

    Flat Pricing

    Get Started with Email to Case Advance
    with a 14-Day Free Trial

    Trusted Industry Partners

    From Our Blog

    blog-posts

    Customers always need help. And for an e...

    29 Sep 2022 in Email to Case Advance
    blog-posts

    What is the top priority for any busines...

    08 Aug 2022 in Email to Case Advance
    blog-posts

    In today’s digitally-driven and cu...

    12 Jul 2022 in Email to Case Advance, Products
    Visit Our Blog

    Get in Touch

    Thanks for your request. We will get in touch with you shortly.