Position title
Marketing Operation Manager
Panchkula, India -   Posted on
April 29, 2024

Job Description

We are seeking a dynamic Marketing Operations Manager with 14+ years of experience to join our Marketing Automation team at the Panchkula office. In this role, you will be instrumental in optimizing overall delivery, facilitating data-driven decision-making, and enhancing our sales and marketing efforts. The ideal candidate possesses a solid understanding of business operations, team management, marketing processes, and technologies, with a focus on collaboration and driving adoption to improve efficiency and effectiveness.


Key Skills

  • Team management/supervisory experience.
  • Client Management experience in an Operations Delivery environment.
  • Process improvement experience.
  • Six Sigma or Lean certification.
  • Ability to work in a fast-paced and deadline-driven environment.
  • Proactive with a strong work ethic and eagerness to go the extra mile for self and with the team.
  • Resourcefulness and creative thinking.

Roles and Responsibilities

  • Provide direct supervision and leadership to POD leads/managers.
  • Offer escalated support for problems and issues as they arise.
  • Take accountability for service delivery performance, ensuring customer expectations are met, driving resource planning, identifying gaps, and forecasting future demands.
  • Maintain high performance levels for service-related processes and implement improvement activities where necessary.
  • Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.
  • Ensure that systems, procedures, and methodologies are in place to support outstanding delivery.
  • Develop a deep understanding of projects to gain insights into the scope of service delivery.
  • Recommend methods of improvement and ensure timely implementation for smooth business operations.
  • Lead personnel management, including staff recruitment, performance assessment, training, and mentoring.
  • Build strong relationships with teams and stakeholders to facilitate effective dialogue exchange between departments.
  • Build personal relationships with internal and external stakeholders.
  • Ensure successful service delivery, SLA achievement, and high levels of customer satisfaction.
  • Monitor the overall performance of delivery teams and communicate effectively around issues and opportunities.
  • Collaborate with senior management on client account management and growth.
  • Remove obstacles to customer satisfaction and/or financial performance.
  • Communicate across organizational boundaries, from engineers to senior managers.
  • Look out for clients’ long-term interests.
  • Map team requirements and coordinate the development and implementation of processes in line with pre-set guidelines.
  • Monitor the overall functioning of processes, identify improvement areas, and implement measures to maximize customer satisfaction.
  • Generate MIS reports and dashboards to appraise management of process operations and assist in critical decision-making.
  • Conduct Governance checkpoints and status meetings.
  • Create awareness of driving projects, process improvement strategy, and methodology to ensure maximum operational efficiency.
  • Establish process controls to ensure all SLAs and KPIs are consistently met.

Position: Marketing Operation Manager

Thank you for submitting your application. We will contact you shortly!


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Plot No. 198, Industrial Area Phase II, 134113, Panchkula, Haryana, India