Our Higher Logic-Salesforce® Case Connector
Optimized Online CommunitiesOptimize your online community by creating an uninterrupted bi-directional flow of data between Higher Logic and Service Cloud
Reduced Support CostDiminish the workload on your Support team through easy case-deflection with the help of suggestive search and save on your support cost
Real-Time Case TransferReduce the time for case resolution through real-time transfer of cases and case comments
Premium Support and MaintenanceReceive round the clock excellent support and maintenance assistance from our community experts
Here’s What You Can Do
Suggestive Case SearchImproves the chances of case deflection by suggesting the right answers with already existing articles
Branding MaintenanceConfigure forms, webpage layout, color scheme, font style and size easily while adhering to your brand guidelines to provide an enriched user experience
Exclusive Support for Premium UsersOffer your premium customers exclusive 24 hours support access for easier case creation
Partners SupportHelp your partners in providing better customer service by furnishing them with access to create and escalate cases on their customers’ behalf
Easier Case EscalationMake case escalation process more seamless for your users by enabling a ‘single-click case escalation mechanism’
Smoother Data-SyncCreate a channel for uninterrupted bi-directional flow of information between community users and support agents for an improved experience
Smoother Case ManagementAuthorize your users to view case progression, closed case history, support team’s comments, and, to respond to those comments from a single screen. Cases can also be re-opened, edited, and closed again
Administrative ControlModify the configurations in the connector as per your business need. The connector is highly dynamic, configurable, and customizable
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