With QuickStart Support Process Optimization, get a high performance customer support setup & experience Higher CSAT Increased Case Deflection Boosted Agent Productivity Better Support Team Manageability Select a Service Cloud Implementation Package Packages Setup Time Case classification Profile based views/Layouts Auto responding Email to Case Auto assignment rules Use OOB Case escalation rules Knowledgebase setup Survey integration Analytics (Reports & Dashbaord) Support console Self service community Integration with Product Bug tracking tool Entitlement management Service level agreements Standard Milestones Customer Chat integration Case autorouting on skills/Location/Availablity/Level Dynamic milestones Situation Management Case Quality process Advanced Knowledgebase Gamification for TSE Phone to Case Integration Social Media Case creation integration Customer community Basic 6 Weeks Null Null Null Null Null Null Null Null Null Null Null Null Null Null Null Null Intermediate 8 Weeks Null Null Null Null Null Null Null Null Null Advanced 10 Weeks
