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    With QuickStart Support Process Optimization, get a high performance customer support setup & experience

    • Higher CSAT
    • Increased Case Deflection
    • Boosted Agent Productivity
    • Better Support Team Manageability

    1

    Select a Service Cloud® Implementation Package

    Packages

    Setup Time

    • Case classification
    • Profile based views/Layouts
    • Auto responding
    • Email to Case
    • Auto assignment rules
    • Use OOB Case escalation rules
    • Knowledgebase setup
    • Survey integration
    • Analytics (Reports & Dashbaord)
    • Support console
    • Self service community
    • Integration with Product Bug tracking tool
    • Entitlement management
    • Service level agreements
    • Standard Milestones
    • Customer Chat integration
    • Case autorouting on skills/ Location/ Availablity/ Level
    • Dynamic milestones
    • Situation Management
    • Case Quality process
    • Advanced Knowledgebase
    • Gamification for TSE
    • Phone to Case Integration
    • Social Media Case creation integration
    • Customer community



    6 Weeks



    8 Weeks



    10 Weeks

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