Quickstart Salesforce Communities

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Quickstart Sales Package Graphic

With QuickStart Support Process Optimization, get a high performance customer support setup & experience

Higher CSAT
Increased Case Deflection
Boosted Agent Productivity
Better Support Team Manageability

1

Select a Service Cloud^® Implementation Package

Packages

Setup Time

Case classification
Profile based views/Layouts
Auto responding
Email to Case
Auto assignment rules
Use OOB Case escalation rules
Knowledgebase setup
Survey integration
Analytics (Reports & Dashbaord)
Support console
Self service community
Integration with Product Bug tracking tool
Entitlement management
Service level agreements
Standard Milestones
Customer Chat integration
Case autorouting on skills/ Location/ Availablity/ Level
Dynamic milestones
Situation Management
Case Quality process
Advanced Knowledgebase
Gamification for TSE
Phone to Case Integration
Social Media Case creation integration
Customer community

Basic

6 Weeks

Intermediate

8 Weeks

Advanced

10 Weeks

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