4 Ways to Leverage Social Care to Curate Dynamic Online Communities
Online communities are evolving with every second that passes. Previously, enabling communities with quick responses was enough to get exceptional engagement, but not anymore.
So, what has changed? Customers’ expectations. They now expect brands to understand their sentiments and needs.
So, how can brands achieve that? Here’s the answer- Through social care.
Social care is a method to keep the customers engaged through the high volume of social conversations. It requires proactive engagement with customers which enables brands to get a 360-degree view of their behaviors, preferences, and needs.
Stick around to learn all the whys, whats, and hows of social care, and how it takes your community up a notch.
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