Customer Support Analytics
How effective is the customer support that your brand offers?
While it is known that the cost of acquiring new customers is 5 times more than retaining existing ones, most businesses don’t offer effective support.
With customer support having spread to multiple channels—call, email, chat, online community—it has become difficult to get a bird’s-eye view of your support center. Siloed or disparate systems are to be blamed here.
This is where customer support analytics comes in! It gives you a 360° view across all your support centers, channels, and reps, and enables you to dive deeper into your metrics and KPIs.
Take a look at this infographic where we tell you all that there is to support analytics.
To view this infographic in high resolution, click here.