The 101 of Salesforce Field Service Lightning

For any successful business, providing fast and efficient field service is a cornerstone. According to Salesforce, 80% of the decision-makers in business believe that field service is a key part of their overall strategy.[i]

From the findings, it is clear that this is the time to equip your field service teams with the right tools and resources to maximize their productivity and deliver superior CX. And to do so, Salesforce offers an extension of its Service Cloud, Field Service Lightning (FSL) that provides a comprehensive view of your field workforce.

Our infographic decodes what Salesforce FSL is and how it empowers your field service team to create and manage field service operation work orders, ensure compliance processes, and how it adds value to your organization.

To view this infographic in high resolution, click here.