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    Community Talks Ep 1: The History of Community Metrics

    Community metrics have evolved a lot with time but the ROI of your community-building efforts is based on three distinct metrics: community growth, community engagement, and brand loyalty.

    Traditionally, the role of an online community was to get customer feedback and be reactive to customer problems. But now this role has evolved. These days online communities help businesses generate personalized experience, highlight the pain points of customers, and promote exclusives resources, etc.


    Here are a few things that we’ll be talking about in this podcast:

    • The rise of community analytics
    • Evolution of branded communities
    • Use cases that led to a new community culture
    • Metrics to evaluate support, partner, educational, and branded communities
    • Aspects that cover distinct community platforms
    • Metrics that matter to analyze community ROI

    About the Speaker

    If you’re looking to improve your online community, our experts can help you with this. To know more about our online community services, visit here.