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    E2C Advance – The Next-Gen Case Management Solution on AppExchange

    Mountain View, CA | October 13, 2022 – Grazitti Interactive, a global digital services provider and innovation leader, is pleased to announce that one of its premium products, Email to Case Advance, is now available on Salesforce AppExchange.

    Salesforce AppExchange is a prominent business cloud marketplace that provides ready-to-use apps, consultants, and solutions. Salesforce solutions can be used by businesses in any industry or role, including customer service, sales, and marketing.

    Email to Case (E2C) Advance is a Salesforce-native, Lightning-ready solution that takes the standard Salesforce Email to Case functionality to the next level by:

    • Finding relevant information in threaded email communications
    • Managing emails from non-customers
    • Managing duplicate cases
    • Attaching multiple attachments in Salesforce Classic

    E2C Advance is a smart app built on top of Salesforce. It enhances the Salesforce Service Cloud experience by making it easier for support agents to do their jobs by using efficient processes and automation.


    • Consistent workflow and better information accessibility
    • Improved case resolution by up to 60%
    • Better customer experience with quicker case resolution

    Announcing the availability of the product on AppExchange, Atul Sharma, Associate Director, Salesforce Practice, Grazitti Interactive said, “As a registered Salesforce partner, it is a proud moment for Grazitti Interactive to have another product on the AppExchange.” He further added, “Our objective, when creating E2C Advance, was to simplify support operations and make customer case management easier.”

    About Email to Case Advance

    Email to Case Advance (E2CA) is an advanced version of the Salesforce Email-to-Case functionality. Designed and developed by Grazitti’s Salesforce experts, this robust solution helps support teams effectively manage customer cases. It overcomes the limitations of the standard Email to Case functionality in Salesforce, such as limited email templates, managing emails from non-customers, etc. It is a power-up that improves the standard features of Email to Case by making it easier to create cases in Salesforce through email. Explore more about the product, here.

    About Grazitti Interactive ®

    Since 2008, Grazitti Interactive has worked with 1000+ customers, including Fortune 500 companies, augmenting their marketing, sales, and digital marketing efforts. Companies like Marketo, Rubrik, HP, and many more trust us with their data and marketing needs. With a large team of experts, the company offers a range of tailored solutions like data analysis, sales optimization, web development, marketing automation, online community optimization, cloud integration, etc.