Grazitti Announces Live Webinar on Smarter Self-Service and Support with SearchUnify
San Ramon, CA | July 16, 2019 – Grazitti Interactive’s very own cognitive search platform, SearchUnify, has announced a live webinar featuring Mike Gualtieri, VP & Principal Analyst – Forrester, to be moderated by Alok Ramsisaria, CEO – SearchUnify, Grazitti Interactive, on August 8, 2019.
With Artificial Intelligence being all the rage, businesses are working relentlessly to make optimal use of this technology to augment and automate the support experience that customers expect. In this webinar, Mike and Alok will discuss the challenges global enterprises face while delivering this kind of support and how cognitive search is the catalyst to see this equation through.
“We’re excited to shed light on how mainstream AI is in the technology world and how well customers know this. They expect brands to leverage this technology so as to provide top-notch customer support to them. We’re also looking forward to sharing how cognitive search plays an essential role in smarter self-service and support.”, says Alok Ramsisaria, CEO of SearchUnify, Grazitti Interactive.
By attending this webinar, you can expect to come away with an understanding of:
- Evolution of customer service in tandem with growing expectations
- Reimagining the service experience with AI and ML
- How cognitive search harnesses the power of AI for better support outcomes
SearchUnify, powered by Grazitti Interactive, is a cognitive search platform for enterprises that revolutionizes the discovery of relevant information with insights, connectivity, and AI-based apps. It has the ability to index disparate content repositories and provide advanced insights into user search behavior, content usability, and content gaps – all the while self-learning to personalize and keep responses within context.
About Grazitti Interactive®
Grazitti Interactive is a digital innovation leader with extensive experience in developing solutions that enable customer success, drive operational efficiency, and unlock insights from data. Our experts are enabling companies of all sizes including Fortune 500, to implement, customize, configure, optimize, integrate and manage solutions like CRM, Marketing Automation, Online Communities, and Analytics.