New Name, Better Features: KaseSync Case Connector
Sunnyvale, CA | July 21, 2022 – We’re thrilled to announce the release of our first-ever case connector- KaseSync!
KaseSync is designed to integrate your online community platform with your CRM platform, and take CX a notch higher.
Expressing his pleasure, Alok Ramsisaria, the CEO of Grazitti Interactive said “At Grazitti, we strive to empower businesses with innovative products that enable them to drive growth and productivity. I am absolutely delighted about the launch of this transformational solution that is going to revolutionize the support delivery process within communities. This transformation is driven by a quest to deliver the best of both worlds-customer support and self-service.”
Highlights of KaseSync
- Real-Time Status Updates With Seamless Data Sync
- Quick Case Resolution With One-Click Case Escalation, Logging, and Closures
- Enhanced Self-Service With Suggestive Search Feature
- Improved Customer Satisfaction With Transparent Case Management
KaseSync enables you to integrate your online community and CRM platform. This bi-directional sync between your platforms enables your community users to escalate cases without leaving the community and your support reps can respond from your CRM platform. The aim is to enable a smooth transition of cases directly from the community to CRM and vice-versa. This seamless integration elevates your customer support delivery, reduces the workload on your support teams, and lowers support costs significantly.
About Grazitti Interactive®
Grazitti Interactive is a digital innovation leader with extensive experience in developing solutions that unlock data insights, increase operational efficiency, and drive customer success. Our experts enable companies of all sizes, including Fortune 500 enterprises, to implement, customize, configure, optimize, integrate, and manage solutions like CRM, Marketing Automation, Online Communities, and Analytics.