Requirement
Analysis & Solution
Scoping
Microsoft Dynamics 365
Grazitti Interactive – Your Trusted Microsoft Dynamics 365 Services Partner
Microsoft Dynamics 365 is a comprehensive cloud-based business application that integrates Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) functionalities. Since 2008, Grazitti’s Microsoft-certified experts have been shaping the future of many businesses with our Microsoft Dynamics 365 consulting services.
As a Microsoft Gold Partner, we’re committed to delivering seamless Microsoft Dynamics 365 solutions that connect teams, processes, and data across organizations, helping teams respond faster and build stronger customer relationships. Our Microsoft Dynamics 365 solutions span across sales, customer service, marketing, field service, finance, and supply chain teams.
Partner with us to enhance productivity, improve collaboration, and drive sustainable growth with Microsoft Dynamics 365.
Drive Digital Success with Robust Microsoft
Dynamics 365 Solutions
Our Microsoft Dynamics 365 services span multiple business functions.
Microsoft Dynamics 365 Sales
Closes deals & improves seller efficiency with AI-powered CRM solutions.
- Sales Tasks, New Assignments, and Pipeline Reviews
- AI-Based Scoring Models
- Embed Charts & Dashboards
Microsoft Dynamics 365 Finance
Reimagines financial models to prepare and respond in the digital environment, enhancing decision-making, automating operations & driving growth.
- Financial Planning & Analysis
- Accounting and Financial Close
- Tax Management
- Quote to Cash & Cash Management
- Business Performance Management
Microsoft Dynamics 365 Customer Service
Empowers agents & transforms customer service with generative AI & automation.
- Faster issue resolution With Copilot
- Real-time Insights
- AI-Based Routing
- Live Collaborations
- Supervisor Insights
Microsoft Dynamics 365 Commerce
Creates unified, personalized, and seamless omnichannel buying experiences.
- Point of Sale
- Headless Composable Commerce
- Content Creation
- Distributed Order Management & Inventory Management
- Effective Customer Engagement
- Endless Aisles
Microsoft Dynamics 365 Project Operations
Connects project-centric businesses leveraging a single AI-powered application.
- Increases Productivity With AI
- Improves Accuracy
- Optimizes Resource Utilization
- Enhances Collaboration
- Simplifies Time & Expense Processes
- Enhances Project Visibility
Microsoft Dynamics 365 Customer Insights/Marketing
Creates engaging customer experiences by uniting data with real-time journeys and Copilot.
- AI-Powered Identity Management
- Enrich Profiles With Diverse Data Sources
- Real-time Customer Journeys
- Customer Engagement Using Prebuilt Digital Channels
- Simplified Audience Targeting
Experience Operational Excellence with Grazitti Interactive, Your
Microsoft Dynamics 365 Services Partner
Microsoft Gold
Certified Partners
Recognized for our excellence in delivering Microsoft solutions with the highest level of competency.
Microsoft Dynamics
365 Experts
Equip your business with tailored solutions and unmatched expertise to streamline processes, boost efficiency & drive growth.
Serving Customers
Since 2008
As an expert Dynamics 365 partner, we have over a decade of experience in transforming businesses with modern CRM tools that adapt to your workflow.
Security Compliance(HIPAA, ISO 27001, SSAE 18, ISO 27701:2019)
We prioritize your data security and privacy, adhering to the highest industry standards.
Extensive Experience
Successfully delivered 100+ Dynamics 365 projects across industries, enabling organizations to optimize operations and enhance customer engagement.
Cross-Industry
Expertise
Our team has helped clients in healthcare, real estate, education, retail, and more, bringing industry-specific insights to every solution.
Next-Gen Features
& Automation
Use AI, automation, and analytics to enhance customer experience, streamline operations, and reduce response times.
Optimize Operational Efficiency & Enhance
Customer Experiences
By Leveraging Grazitti’s Microsoft Dynamics 365 Services
Microsoft Dynamics 365 Services We Offer
We believe in empowering your businesses with tailored Microsoft Dynamics 365 solutions.
Focused on Driving Operational Success With These Dynamics 365 Services
Microsoft Dynamics 365
Consultation
From choosing the right license to tailor-made implementations and continuous support, get expert consultation and boost business productivity. Additionally, foster business growth & stability, and make informed business decisions that drive revenue, optimizing operations for long-term success.
Microsoft Dynamics 365
Implementation
Transform operational efficiency with a robust implementation of Microsoft Dynamics 365. Innovate with confidence, effortlessly scale your operations, and empower your workforce for seamless and optimized business workflows. With our expert guidance, navigate challenges with ease, ensuring improved collaboration & data-driven decision-making.
Microsoft Dynamics 365 Integration
Expand your business capabilities effortlessly by integrating Microsoft Dynamics 365 with your existing software ecosystem. Additionally, streamline operations, enhance sales, and improve overall efficiency. Our MS Dynamics 365 integration services enable your business to respond effectively to market dynamics and customer needs.
Microsoft Dynamics 365 Upgrade
Elevate your business operations by strategically upgrading to Microsoft Dynamics 365. Through our in-depth analysis, ensure that your existing setup is not just improved but transformed, providing new avenues for conducting business, enhanced functionalities, and seamless integration with the latest advancements. Initiate your setup and experience a revolution in efficiency and innovation.
Microsoft Dynamics 365
Migration Services
Experience a hassle-free transition to Microsoft Dynamics 365, unlocking new capabilities and reducing operational costs. Our experts prioritize business security and efficiency, customizing implementations, safeguarding data integrity, and minimizing disruption. With comprehensive training and ongoing support, empower your business to adapt seamlessly to market changes and drive maximum benefits from the Dynamics 365 platform.
Microsoft Dynamics 365 Customization
Tailor Microsoft Dynamics 365 to match your unique business needs. Leverage customized solutions to add exceptional value to your operations, providing a seamless blend of technology and business expertise for optimal performance and efficiency. With our tailored approach, align workflows precisely with your business processes and industry-specific requirements.
AI-Powered Features in Microsoft Dynamics 365 CRM
Copilot in Microsoft Dynamics 365 is integrated across D365 Sales, Customer Service, and Marketing to streamline tasks and enhance productivity with AI-driven support.
Drafts emails and meeting summaries automatically.
Updates CRM records through natural language input.
Generates campaign content and customer journeys.
Suggests replies in live chats and email conversations.
Leverages historical and real-time data to drive accurate forecasting and smarter decision-making.
Forecasts customer behavior and future sales trends.
Identifies high-value leads and sales opportunities.
Optimizes marketing strategy using data-backed insights.
Delivers a 360-degree view of the customer by analyzing interactions across all channels.
Uncovers customer preferences through data analysis.
Segments audiences for targeted, personalized engagement.
Tracks sentiment and engagement across touchpoints.
Empowers sales teams with data-driven guidance to prioritize leads and build stronger relationships.
Scores leads and deals based on conversion potential.
Recommends next best actions to boost win rates.
Provides relationship analytics to deepen customer trust.
Improves support efficiency by automating and enhancing key service operations with AI.
Identifies issues and suggests fixes via AI chat.
Automates case routing and generates draft responses.
Summarizes cases to enhance agent productivity.
Our Microsoft Dynamics 365 Prowess
Unmatched Expertise, Unwavering Commitment
Customer Centric
Approach
Custom
Development
Services
Delivered 50+
Successful
Dynamics 365
Deployments
Exceptional
Customer
Support
Integration
Expertise
Robust Delivery
Model
Comprehensive
Dynamics 365
Solutions
Our Microsoft Dynamics 365 Services Roadmap
First, our Microsoft Dynamics 365 experts conducted deep-dive stakeholder workshops and process audits to define technical, functional, and integration requirements for Dynamics 365.
Quality Assurance &
Environment Validation
Environment Validation
We perform comprehensive system testing, unit, integration, and UAT, to validate platform performance, security, and business rule alignment.
User Enablement &
Change Management
Change Management
Next, we drive enterprise-wide adoption through tailored training, role-specific documentation, and organizational change readiness programs.
Post-Go-Live Support
& Optimization
& Optimization
Finally, we provide ongoing managed services including performance monitoring, issue resolution, release upgrades, and enhancement planning.
System
Assessment &
Architecture
Review
Assessment &
Architecture
Review
Then, we evaluate the existing technology landscape, data silos, and interoperability challenges to establish a scalable architecture blueprint.
Solution Design &
Configuration
Configuration
Next, we translate business requirements into system design, configuring Dynamics 365 modules, workflows, data models, and role-based access controls.
Deployment &
Production Rollout
Production Rollout
We execute structured deployment across test, staging, and production environments with governance-led go-live protocols.
Benefits of Collaborating with Us
for Scalable Microsoft Dynamics 365 Services
Tailored Solutions for Your Unique Business Needs
We craft Microsoft Dynamics 365 services solutions that align perfectly with unique business requirements, ensuring maximum efficiency and ROI.
Cross-Industry Expertise
We bring deep experience across multiple industries, offering you insights and best practices that drive optimal Dynamics 365 utilization.
Proven Track Record of Success
With a portfolio of successful Microsoft Dynamics 365 implementations, Grazitti stands out as a reliable partner in transforming businesses.
Advanced Customization Capabilities
Our Microsoft Dynamics 365 services team excels at extending and customizing Dynamics 365 to meet unique project challenges.
Comprehensive Training and Support
We empower your team with thorough training and ongoing support, ensuring smooth adoption and sustained success with Dynamics 365.
Seamless Integration with Third-Party Systems
We ensure that your Dynamics 365 environment integrates seamlessly with your existing systems, enhancing overall business efficiency.
Scalable Solutions for Growing Businesses
Our Microsoft Dynamics 365 consultancy services are designed to grow with your business (from mid-to-large enterprises), ensuring that your systems remain robust and scalable as your needs evolve.
Dedicated Account Management
Enjoy personalized attention and strategic guidance from our dedicated account managers, ensuring your Dynamics 365 journey is smooth and successful.
Accelerated Time-to-Value
With our agile approach, our Microsoft Dynamics 365 services experts deliver quick wins and ensure that your Microsoft Dynamics 365 solutions start delivering value to your business faster.
Focus on Future-Proofing Your Business
We don’t just solve today’s problems; we design Microsoft Dynamics 365 solutions with your future growth and technological advancements in mind.
How Grazitti’s Experts Helped a Digital Solution
Provider Migrate to Microsoft Dynamics 365
With a team of Microsoft-led experts, we helped one of our customers migrate to
Microsoft Dynamics 365 to improve product usage & user experience.
What the Customer Gained With Our Microsoft Dynamics 365 Migration Services:
Successful Migration From Salesforce to
MS Dynamics 365 CRM
Two-Way Syncing of Leads, Contacts
& Accounts
Refined & Optimized Sales Cycle
Reduced CRM Usage Cost
More From Our Microsoft Dynamics 365
Services Expertise
Migrating from Salesforce to MS Dynamics with Marketo Sync
Discover how our Microsoft Dynamics 365 services helped a global digital solutions provider reduce licensing costs by migrating from Salesforce to Microsoft Dynamics, optimize their sales processes, and enable seamless two-way integration with Marketo for leads, contacts, and accounts.
Optimizing Lead Nurturing & Account-Based Marketing (ABM) Strategies with Dynamics 365
Explore how our Microsoft Dynamics 365 services experts implemented Microsoft Dynamics 365 for a customer to transform its sales and ABM strategies with automated workflows, personalized outreach, and real-time insights. This resulted in improved engagement, higher conversions, and a scalable framework for their future growth.
Enabling a Tech Service Provider to Automate Sales Processes with MS Dynamics
Learn how our Microsoft Dynamics 365 consulting services experts helped a global digital solutions provider centralize their CRM data, streamline lead management and sales processes, and enable secure, role-based access with enhanced data visualization for actionable insights.
Visualize Our End-to-End
Microsoft Dynamics 365 Services
Understand how our MS Dynamics 365 experts enable automated workflows, cross-platform application development, enhanced collaboration, and more, in this exclusive video.
Industries We Serve with Our Microsoft
Dynamics 365 Services
Manufacturing
Use Dynamics 365 Supply Chain and Finance to optimize inventory, reduce downtime, and improve production planning.
Healthcare
Leverage Customer Service and Field Service modules to enhance patient engagement, streamline care coordination, and ensure compliance.
Retail & eCommerce
Implement Dynamics 365 Commerce and Marketing to personalize customer experiences and drive omnichannel sales growth.
Financial Services
Utilize Sales and Customer Insights to improve client relationship management, automate compliance, and boost operational efficiency.
Professional Services
Adopt Dynamics 365 Project Operations to manage resources, timelines, and billing for improved project delivery and profitability.
Education
Apply Marketing and Customer Service to drive student engagement, manage inquiries, and automate admissions workflows.
Telecommunications
Use Field Service and Customer Service to accelerate issue resolution, improve technician dispatch, and boost customer satisfaction.
Real Estate
Implement Sales and Marketing modules to manage leads, automate follow-ups, and enhance visibility into property pipelines.
Public Sector
Leverage Dynamics 365 for case management, constituent engagement, and streamlined service delivery through secure data systems.
How We Delivers Strategic Value Across Teams
Our Microsoft Dynamics 365 services experts ensure a hassle-free integration and customization
to maximize these strategic advantages.
Microsoft Dynamics 365 Sales
Our Microsoft Dynamics 365 services experts leverage customer, sales, and marketing data to understand your customers’ needs, facilitate better collaboration among teams, and engage more proactively to win more deals.
Microsoft Dynamics 365 Customer Service
We build exceptional customer connections and deliver positive user experiences with the help of an intelligent, custom-built contact center solution.
Microsoft Dynamics 365 Commerce
Meet the ever-changing customers’ buying demands by connecting your physical and online stores with a Dynamics 365 commerce solution.
Microsoft Dynamics 365 Project Operations
Empower your teams to win more deals, accelerate project delivery, optimize resource utilization, and maximize profitability by leveraging a project operations solution.
Microsoft Dynamics 365 Customer Insights
Get a single view of customers by unifying data across a full range of sources to deliver more relevant customer engagements and build deeper connections.
Microsoft Dynamics 365 Finance
Assess the health of your business and improve financial decision-making to drive agility and growth by leveraging a bespoke Dynamics 365 finance and operations solution.
Our Microsoft Dynamics 365 Services Success Stories
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Frequently Asked Questions
What is a Microsoft Dynamics 365 Customer Service Professional, and how is it different from the Enterprise version?
Microsoft Dynamics 365 Customer Service Professional is a streamlined version of the customer service module, designed for businesses that need core case management and service capabilities. Unlike the Enterprise version, it focuses on essential features like case routing, knowledge base management, and Service-Level Agreements (SLAs), making it ideal for teams that don't require advanced customization or omnichannel engagement.
How does Copilot enhance agent productivity in Dynamics 365 Customer Service?
Copilot in Microsoft Dynamics 365 Customer Service uses generative AI to assist agents by summarizing cases, suggesting responses in real-time, and automating repetitive tasks like drafting emails and updating records. This helps agents resolve cases faster, improve response accuracy, and focus more on high-value customer interactions.
What are Microsoft Dynamics 365 integration services?
Microsoft Dynamics 365 integration services connect Dynamics 365 with other business-critical systems, such as ERP platforms, marketing automation tools, customer support software, and productivity apps to enable seamless data exchange and unified workflows. These services ensure that your sales, marketing, finance, and operations teams work from a single source of truth, improving visibility, reducing manual effort, and accelerating decision-making. Integrations can be done using native connectors, APIs, middleware platforms, or custom-built solutions, depending on your business needs.
What are Microsoft Dynamics 365 integration best practices?
You can start by aligning integration goals with business processes and using standardized APIs or Microsoft-approved connectors. Leverage tools like Power Automate and Dataverse for low-code integration. Additionally, ensure data consistency, enforce security and compliance, document workflows, and monitor performance to ensure scalability and reliability.
Wish to Leverage Our Advanced MS Dynamics 365
Customization Services?
Get a Quote From Our Microsoft Dynamics 365 Customization Experts!
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