Survey Integration
We seamlessly integrate your surveys with Salesforce so you can analyze your valuable customer feedback right from your CRM
Case Deflection Mechanisms
We implement case deflection for your support processes, reducing the number of first level support cases & improving the CSAT score and ROI on Service Cloud
SLA Implementation
We design and implement Service Level Agreements (SLAs) effectively – improving your customer expectation management and service efficiency
Automate Case Routing
We set up custom case-auto routing that enables automatic division of cases by matching the requirements and the skill sets of team members
Support Portal
We build customized, engaging, and out-of-the-box support portals for product specific & easy case logging, and effective self service functionalities
Knowledge Management
We set up effective KnowledgeBase with options for custom skinning, search, content synchronization, multilingual capabilities, and more – increasing your case deflection and CSAT scores
Some of Our Work
Advanced Salesforce development & management for increased return on Salesforce investment
Built a custom, interactive help portal with advanced KnowledgeBase Skinning in Salesforce
Advanced, custom Salesforce Community & custom Salesforce development solutions delivered within challenging timeframes
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