Salesforce Service Cloud Solutions

Certified cloud experts at Grazitti help support organizations leverage the power of Salesforce Service Cloud to provide a high-performance customer support setup that can help save millions. With our many years of experience, we deliver cost-effective and quality Service Cloud solutions.

Survey Integration

We seamlessly integrate your surveys with Salesforce so you can analyze your valuable customer feedback right from your CRM

Case Deflection Mechanisms

We implement case deflection for your support processes, reducing the number of first level support cases & improving the CSAT score and ROI on Service Cloud

SLA Implementation

We design and implement Service Level Agreements (SLAs) effectively – improving your customer expectation management and service efficiency

Automate Case Routing

We set up custom case-auto routing that enables automatic division of cases by matching the requirements and the skill sets of team members

Support Portal

We build customized, engaging, and out-of-the-box support portals for product specific & easy case logging, and effective self service functionalities

Knowledge Management

We set up effective KnowledgeBase with options for custom skinning, search, content synchronization, multilingual capabilities, and more – increasing your case deflection and CSAT scores