Salesforce Community Cloud Services
Strategy
Align your organizational goals with user needs through a strategic Lightning community. Our experts learn about your business objective, take time to understand your target users, perform gap analysis, and build a business case for using Salesforce Communities by estimating ROI.
Implementation
Harness the real power of Salesforce. We dive deep into your processes, use patterns, and systems to implement an instance in phases. We also help you come onboard, streamline operations, and produce outcomes that your business needs.
Design
Think beyond appearance. Our UI/UX experts study your instance to identify key usage trends and suggest opportunities for optimization. Our goal is to increase adoption and make design choices that are most suitable for your community.
Mobile Experience
Elevate experience for your customers, partners, and employees who are more likely to interact with you from their smartphones than a desktop computer. We identify usage patterns for each demographic to provide mobile-friendly solutions for your community.
Customization
Get customizations that not only cater to your current needs but are capable of helping you meet your future strategic and tactical goals. Our technologists have the experience and expertise to add new components and functionality to leverage the best in your instance—while adhering to your brand guidelines.
Integration With Third-Party Systems
Improve the digital interactions on your community by establishing a closed loop connection with other systems, such as CMS, LMS, support tools, search console, and analytics. Our experts utilize APIs and custom-built connectors to provide swift, flexible, and secure integration.
Migration to Salesforce Communities
Transform passive data into actionable insights with Salesforce Communities which is tightly integrated with other Salesforce clouds. Move from Jive, Lithium, or another platform to Lightning Communities with zero data loss, no UX/UI break, and comprehensive QA testing.
Upgrade to Lightning Communities
Unlock Lightning experience your organization in as few as four weeks. We enable quick and swift migration of data, content, and custom VF pages to Lightning Communities.
Leveraging Chatter
Leverage Chatter to improve communication in your organization. We plan, design, deploy, customize, and maintain Chatter in Classic and Lightning Experience. We also help you migrate to Chatter Questions from Chatter Answers.
Set Up Quickly
Choose One Or More Communities
Customer Community
Invest in a Customer Community or Customer Community Plus license if your goal is to:
- Help customers find answers fast
- Reduce pressure on support reps
- Get insights into customer behaviour
- Receive content ideas
- Find customers you can
Partner Community
Get a community that means business. A Partner Community license allows you to:
- Close deals faster
- Manage distribution
- Track leads, opportunities in real time
- Support B2B commerce
Employee Community
Use Lightning Community Builder to set up a secure place of communication for your workplace. An employee community:
- Enhances collaboration
- Reduces delays in communication
- Provides great experiences
- Makes your organization employee-centric
Get a Headstart with Grazitti’s Community Cloud Package
Our Clients Love Us
Trusted Industry Partners
Custom Integrations
LMS
SSO
Surveys Integration
Legacy Compatibility
Chat Integration
Chatbot Integration
Search Integration
MadCap Integration
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Lightning Community Package
Advanced Lightning Components for Salesforce Community Builder.
