Frequently Asked Questions
Is there a possibility to sync more than 10 articles with the Zendesk-Salesforce Connector?
Yes, to do so you’ll need to purchase the premium edition of the Zendesk-Salesforce Connector.
How can I install the Zendesk and Salesforce Connector?
An installation package will be provided. After installation, search for Zendesk Connector Lightning in the App Launcher.
What are the different ways of authentication with the Zendesk-Salesforce Connector?
Authentication is done using OAuth 2.0.
Is synchronization done with the help of the authenticated user?
Yes, the synchronization is accomplished by an API user of Zendesk.
Are there any specific versions of Zendesk that you support?
Yes, we support Zendesk Support and Guide.
What Salesforce editions does the Zendesk-Salesforce Connector work with?
The Zendesk-Salesforce connector works with all editions of Salesforce.
What type of security is followed through the product?
In product we have used OAuth 2.0