Building Trust Through Secure, Compliant, and
Resilient Operations
Security and compliance are integrated into every layer of Grazitti Interactive’s operations and service delivery. We align with globally recognized frameworks to safeguard information, manage cyber risks, ensure data privacy, and maintain operational resilience across systems. Our Integrated Information Security & Data Privacy Framework consolidates all core domains into a unified structure designed to systematically mitigate and manage risks.
ISO/IEC 27001
Information Security Management System (ISMS)
The ISO/IEC 27001 certification, built on the ISO/IEC 27002 best-practice guide, defines globally recognized security management principles and controls. This framework forms the foundation of our Information Security Management System (ISMS), a structured, risk-based approach designed to ensure the confidentiality, integrity, and availability of business and customer data.
Grazitti Interactive undergoes re-certification audits every three years and annual surveillance audits to validate control effectiveness. This continuous process confirms that Grazitti Interactive has implemented a comprehensive ISMS, adopted a continuous risk management approach, and systematically evaluates risks based on threats, vulnerabilities, and business impact. It reaffirms our commitment to global best practices, robust protection, and lasting customer trust.
ISO/IEC 27701
Privacy Information Management System (PIMS)
ISO/IEC 27701, an extension to ISO/IEC 27001/2 for privacy information management, sets out the requirements and guidance for establishing, implementing, maintaining, and continually improving a Privacy Information Management System (PIMS). It helps organizations acting as controllers or processors of Personally Identifiable Information (PII) to ensure responsible, transparent, and compliant data processing practices.
Grazitti Interactive is ISO/IEC 27001 certified and is committed to protecting personal data by integrating privacy governance into every stage of our business and technology operations. Through ISO/IEC 27701 certification, Grazitti Interactive demonstrates its ability to process PII in full compliance with global data privacy regulations. This includes GDPR, CCPA, and India’s DPDP Act, ensuring accountability, continuous improvement, and lasting trust.
SSAE 21 SOC 1 and SOC 2 Type II
Independent Control Assurance & Reliability
SSAE 21 (Statement on Standards for Attestation Engagements No. 21) provides the framework for evaluating and reporting on the design and operating effectiveness of a service organization’s internal controls. Under this standard, SOC 1 focuses on controls relevant to financial reporting, while SOC 2 Type II assesses the effectiveness of controls related to the Trust Service Criteria: Security, Availability, Processing Integrity, Confidentiality, and Privacy.
Grazitti Interactive undergoes independent third-party audits to validate that its internal controls are designed appropriately and operate effectively over a defined review period. These assessments demonstrate that our systems, processes, and operational practices meet industry expectations for security and reliability. SOC 1 and SOC 2 Type II reports are available to customers upon request under a mutual NDA, providing transparent assurance of our commitment to strong governance, operational excellence, and safeguarding customer data.
HIPAA
Health Insurance Portability and Accountability Act
The Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH) establish strict standards for safeguarding Protected Health Information (PHI). Governed by the U.S. Department of Health and Human Services (HHS), these regulations define the privacy and security controls required to ensure the confidentiality, integrity, and proper handling of healthcare data.
Grazitti Interactive complies with HIPAA by implementing all required administrative, technical, and physical safeguards to protect PHI. To maintain ongoing compliance, we enforce robust data protection practices such as access control, encryption, secure PHI handling, and regular privacy training for relevant teams. These measures underscore our commitment to healthcare data security, regulatory compliance, and sustaining customer trust across all health-related services and solutions.
Frequently Asked Questions (FAQs)
Which security and privacy frameworks does Grazitti Interactive comply with?
Grazitti follows globally recognized standards, including ISO/IEC 27001 (Information Security Management Systems), ISO/IEC 27701 (Privacy Information Management Systems), HIPAA (Health Insurance Portability and Accountability Act), GDPR, CCPA, India’s DPDP Act, and SSAE21 SOC 1, SOC 2 Type II. These certifications and frameworks demonstrate our commitment to maintaining the highest levels of information security, privacy protection, and regulatory compliance across all business operations.
Does Grazitti have a dedicated Information Security team?
Yes. Grazitti’s Information Security Group (ISG), led by the Chief Information Security Officer (CISO), oversees all cybersecurity, data privacy, compliance, and risk management functions across the organization.
What measures are implemented to protect customer data?
Grazitti Interactive maintains comprehensive administrative, physical, and technical safeguards designed to ensure the security, confidentiality, and integrity of personal data. These measures include, but are not limited to, data encryption, data loss prevention (DLP) controls, endpoint detection and response (EDR/XDR) solutions, network segmentation, firewalls, intrusion detection and prevention systems (IDS/IPS), secure VPNs, access controls, vulnerability management, and regular patching.
How does Grazitti manage Personally Identifiable Information (PII)?
Grazitti manages PII through an ISO 27701-aligned Privacy Information Management System (PIMS) that ensures lawful, transparent, and purpose-specific data processing. PII is handled strictly under contractual and regulatory requirements and processed solely based on customer instructions, ensuring privacy, accountability, and compliance.
How does Grazitti control access to systems and data?
Grazitti enforces least-privilege access, supported by role-based access control (RBAC) and multi-factor authentication (MFA) across critical systems. Access rights are reviewed periodically, monitored for anomalies, and immediately revoked upon employee exit, role change, or project completion to ensure strict access hygiene and security.
Does Grazitti sign a Data Processing Agreement (DPA)?
Yes. Grazitti signs DPAs to ensure GDPR, CCPA, and DPDP Act compliance. Our DPA outlines the scope and details of data processing activities, including categories of data, processing purpose, retention, and security measures. It also includes standard contractual clauses, incident notification timelines, subcontractor controls, and customer rights.
How does Grazitti handle a security incident?
Grazitti follows a formal Incident Management & Response Program covering security incidents and breaches. The process includes detection, escalation, investigation, communication, and post-incident review. Upon becoming aware of an incident, we notify relevant stakeholders in writing without undue delay, in line with contractual and regulatory requirements.
How does Grazitti ensure business continuity and disaster recovery?
Grazitti maintains an ISO 27001-aligned Business Continuity and Disaster Recovery (BCDR) program designed to ensure uninterrupted operations during disruptions. Our framework includes documented continuity plans, redundant infrastructure, secure and geo-resilient backups, and regularly tested recovery procedures. These industry-standard measures ensure service availability, rapid restoration, and strong operational resilience under all circumstances.
How can customers request Grazitti’s security and compliance certificates or audit reports?
Customers can verify Grazitti’s compliance and certifications, including ISO 27001, ISO 27701, SOC 2, and HIPAA, by visiting the official Security & Compliance page. Additionally, customers may request access to detailed security certificates, audit attestations, or compliance reports through their designated customer point of contact (POC). Such documents are shared upon execution of a Mutual Non-Disclosure Agreement (MNDA) to ensure confidentiality and data protection.