Revolutionizing Workforce Agility With SharePoint & Gen-AI Powered SharePoint Intranet

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Industry

Information Technology (IT)

Based In

United States

The Introduction

The customer is a global leader in workforce development, empowering organizations with an AI-driven workforce agility platform to close skill gaps, engage talent, and build future-ready teams. However, their outdated intranet hindered collaboration,
decision-making, and information access. To address these challenges, they sought a modern, AI-powered intranet. Our experts developed a robust intranet solution using SharePoint Online, integrating Gen AI-powered virtual assistants, a sentiment analysis app, a Team Finder app built on Power Apps, and Power Automate to streamline operations.

The Customer

The customer is a global leader in workforce development, powering the potential of organizations and their people to thrive in the rapidly changing world. Through their AI-powered workforce agility platform, they help organizations identify skill gaps, engage top talent, and provide diverse learning experiences to meet the needs of the modern workforce. With over 7,000 organizations and 140 million users across 186 countries, they enable businesses to build high-performing, future-ready teams and organizations.

The Context

The customer faced challenges with their outdated intranet, which hindered collaboration, access to information, and data-driven decision-making. Their employees struggled to find the right contacts due to an inefficient directory, while the absence of AI-driven insights limited their ability to analyze customer interactions effectively. Additionally, static content made locating critical information time-consuming, leading to productivity bottlenecks and inefficiencies.

The Objective

The customer wanted to modernize its intranet by implementing a unified digital workspace that streamlined collaboration, improved access to information, and leveraged AI for better decision-making. Their key goals included deploying a modern SharePoint-based intranet, integrating an AI-powered conversational assistant, enhancing customer sentiment analysis, and improving team directory management.

The Solution

1

Firstly, our experts conducted an in-depth assessment of the customer’s intranet challenges and business goals, outlining a strategy to modernize their digital workspace with AI and automation.
2

Next, our experts designed a feature-rich, collaborative intranet using SharePoint Online and SPFx, incorporating structured data storage with SharePoint lists and seamless integrations with tools like Slack and ServiceNow.
3

Then, we implemented a Gen AI-powered virtual assistant modeled on ChatGPT, enabling employees to retrieve information instantly through natural language queries.

4

Using the Gong API, we developed a sentiment analysis app to analyze customer call recordings, providing real-time sentiment insights and automated alerts for negative feedback.
5

Next, our experts built a Team Finder App using Power Apps, enabling employees to easily navigate team hierarchies, find contacts, and initiate communication through integrated channels like email, phone, and Slack.
6

Lastly, we leveraged Power Automate to streamline and automate processes, ensuring timely alerts, data synchronization, and seamless integration across platforms.

The Highlights

20%

Boost in Cross-Team Collaboration with a Streamlined Intranet

15%

Faster Customer Query Resolution with AI-Driven Insights

30%

Quicker Access to Contacts via the Team Finder App

10%

Rise in Customer Satisfaction with Sentiment Analysis

The Conclusion

Implementing the SharePoint Online modern intranet, we transformed the customer’s digital workspace. Additionally, by integrating a Gen AI-powered virtual assistant, their collaboration increased by 20%, while real-time sentiment insights cut customer query response times by 15% & increased customer satisfaction by 10%. The Team Finder App enabled their team with a 30% faster connection to organizational contacts, driving enhanced productivity and informed decision-making. The automation of workflows with Power Automate optimized their processes, ensuring faster responses, improved data synchronization, and seamless integration across tools.