Result-Driven Salesforce Summit Partner
Our Customers
Build a Scalable, Intelligent Service Model with Salesforce Field Service Lightning
Enterprises today face increasing pressure to deliver faster, smarter, and more responsive field service. Legacy tools and siloed systems often fall short, resulting in missed SLAs, inefficient dispatching, and limited visibility across the service chain.
Grazitti enables transformation with Salesforce Field Service Lightning, helping you modernize service delivery with intelligent scheduling, connected mobile workflows, and real-time operational control. Our expertise in Field Service Lightning ensures you move beyond reactive operations to a proactive, data-driven service model.
As a Salesforce Certified Field Service Lightning Consultant, we align your implementation with business priorities, integrating FSL across your Salesforce ecosystem, workforce tools, and asset systems. Whether you’re starting fresh or optimizing an existing deployment, our approach to Field Service Lightning in Salesforce ensures scalability, governance, and measurable ROI.
Our Salesforce Field Service Lightning Services
Trusted by global service leaders, our Salesforce Field Service Lightning services deliver what matters: first-time resolutions, cost savings, and intelligent field orchestration.
Engineer your service model for scale with strategic, insight-led advisory.
- Evaluate current field workflows, systems, and KPIs
- Identify gaps in scheduling, routing, and technician productivity
- Define high-impact FSL use cases for measurable ROI
- Recommend integration points with Service Cloud, CRM, and ERP platforms
Accelerate time-to-value with an enterprise-grade Salesforce Field Service Lightning implementation.
- Configure core FSL components: service territories, work types, SLAs, and rules
- Seamlessly integrate with Salesforce products, custom objects, and third-party platforms
- Deploy FSL Mobile for on-the-go technician enablement
- Conduct a phased rollout aligned to operational maturity and field team readiness
Make FSL work the way your business moves—flexible, efficient, and future-focused.
- Tailor the dispatcher console, appointment logic, and workforce scheduling
- Build custom flows, reports, and mobile experiences for frontline teams
- Optimize service delivery with automated triggers, workflows, and escalation logic
- Create industry-specific extensions for telecom, manufacturing, utilities, and more
Keep your FSL deployment up-to-date, scalable, and ready for what’s next.
- Apply new Field Lightning Service Salesforce features with zero disruption
- Monitor field performance metrics and flag improvement opportunities
- Maintain and enhance your FSL mobile app for frontline efficiency
- Get L2/L3 support tailored to your use case, industry, and user profiles
Ensure performance, reliability, and continuous innovation with managed FSL services.
- Monitor and maintain FSL org health and user experience
- Implement feedback-based enhancements and new feature releases
- Provide L1-L3 support for agents, dispatchers, and field teams
- Scale with evolving business goals through proactive FSL roadmap alignment
Streamline Service Delivery with
Custom FSL Implementation &
Optimization
Accelerate time-to-value with tailored Field Service Lightning
Implementation, mobile setup, and process automation. Our Salesforce
Certified Field Service Lightning Consultants make it all a breeze for you.
Dedicated
Deliver Service That’s Predictive, Precise, and Built for the Field with Salesforce Field Service Lightning
Empower mobile teams with real-time insights, intelligent scheduling, and first-time fix precision, while driving efficiency with Field Service Lightning Salesforce.
Why Choose Grazitti Interactive
as Your Field Service Lightning
Implementation Partner
Your Field Outcomes Come First
We Are a Salesforce Summit and ISV Partner
- 300+ Certified Experts
- Salesforce Summit Partner
- AppExchange Partner
- Top Performer in the Spring ‘25 Enterprise Salesforce Consulting Customer Success Report
- Recognized as ‘Leader’ in the ISG Provider Lens™ Salesforce Ecosystem Partners 2025 U.S. Quadrant Report (Implementation Services for Core Clouds and AI Agents — Midmarket, Managed Application Services — Midmarket)
Purpose-Built Solutions Backed by 17+ Years of Expertise
End-to-End Salesforce FSL Services
Field Service, Seamlessly Integrated
Customer Speak from AppExchange
Industry: High Tech
25th June 2025
Custom Salesforce Project with Grazitti Interactive
We recently partnered with Grazitti Interactive on several custom Salesforce development initiatives, and the experience exceeded expectations on all fronts. From the outset, their team demonstrated a deep understanding of our business needs and delivered exceptional value through a well-executed, scalable solution.
Value and ROI
Industry: Healthcare & Life Sciences
26 Sept 2024
We have been working with Grazitti’s team for more than 5 years now. They have been extremely professional in their approach towards all our projects.They bring cutting edge salesforce solutions and implement them in a cost effective and time bound manner.
I would recommend Grazitti to anyone looking for new Salesforce partner.
Industry: High Tech
14 Nov 2024
The Grazitti team is very knowledgeable about Salesforce clouds and products. They have provided us with both strategic and consultative help, while also implementation and deployments to our org. We recently implemented Sales Cloud’s Sales Engagement into our org and they provided guidance, setup and deployment help.They were a crucial part into our successful launch to our Sales team!
Industry: High Tech
15th Nov 2024
They are super knowledgable and can create solutions to improve anything CRM to marketing automation. They have been a crucial arm of our business and has allowed us to scale our operations.
Frequently Asked Questions (FAQs) About Salesforce Field Service Lightning (FSL)
What is Salesforce Field Service Lightning, and how does it work?
Salesforce Field Service Lightning (FSL) is a field service management solution built on the Salesforce platform. It helps organizations manage work orders, dispatch technicians, optimize scheduling, and enable mobile workforce productivity in real-time.
How can Salesforce Field Service Lightning improve my field service operations?
Salesforce FSL helps businesses streamline field operations by automating scheduling, reducing technician idle time, and ensuring first-time fix success. By intelligently assigning jobs based on skillset, location, and availability, FSL increases field productivity and reduces operational costs. Additionally, real-time data from the mobile app ensures that dispatchers and service managers have complete visibility into job status, technician progress, and SLA adherence, enabling continuous optimization of service workflows.
Can Salesforce Field Service Lightning be customized to meet industry-specific business needs?
Absolutely. One of the strengths of Field Service Management with Salesforce is its configurability. Organizations can customize scheduling policies, appointment logic, service territories, skill-based routing, and mobile layouts.
What industries benefit the most from Salesforce Field Service Lightning?
Salesforce FSL is widely adopted across industries that rely on mobile workforces and time-sensitive service delivery. This includes:
- Telecommunications: Fault repair, installation, and network maintenance
- Utilities & Energy: Meter servicing, grid maintenance, and outage restoration
- Manufacturing: Field equipment servicing and warranty-based repairs
- Healthcare & Medical Devices: Equipment installation, preventive maintenance, and calibration
- Home Services: HVAC, pest control, appliance repair, and plumbing
Each industry can leverage pre-built templates and configure unique business logic to align with its service delivery standards.
Can Salesforce Field Service Lightning integrate with my ERP or existing service platforms?
Yes. Salesforce FSL can be integrated with ERPs like SAP, Oracle, or NetSuite, as well as GIS systems, inventory tools, and IoT platforms. These integrations ensure a seamless flow of data, such as parts availability, billing info, customer history, or asset status across systems. Through APIs, middleware like MuleSoft, or custom connectors, businesses can establish a unified service view that enhances both back-office and field operations.
Why choose Grazitti for Salesforce Field Service Lightning implementation and consulting?
Grazitti brings 17+ years of Salesforce ecosystem expertise, with a specialized focus on Field Service Lightning architecture, industry-specific extensions, and automation strategies. Our Salesforce-certified experts have delivered FSL solutions for Fortune 500 and mid-market clients across telecom, energy, and manufacturing. We offer full lifecycle support, from advisory to optimization, ensuring measurable impact through:
- Faster time-to-value
- Future-proofed architectures
- Proven delivery accelerators
- Scalable support models
What should I look for in a Salesforce Field Service Lightning Implementation Partner?
Choosing the right partner is crucial to realizing the full value of Field Service Lightning Salesforce. Consider the following:
- Salesforce Certifications & Experience: Look for partners with strong credentials and a proven track record of FSL deployments in your industry.
- Domain Expertise: Field service varies by sector. Ensure your partner understands your operational model—be it in telecom, utilities, manufacturing, or healthcare.
- Technical Capability: Your partner should demonstrate strong integration experience and the ability to build custom workflows, mobile solutions, and analytics.
- Communication & Collaboration: A good partner listens to your needs, communicates clearly, and aligns with your internal team for a seamless project experience.
- Post-Go-Live Services: Look for support models that include maintenance, user enablement, and optimization as your needs evolve.
Why should I work with a Salesforce Implementation Partner for FSL?
Partnering with a certified Salesforce Field Service Lightning Implementation expert ensures a smoother, faster, and more strategic deployment. Key reasons include:
- Specialized Expertise: Salesforce Field Service Lightning Consulting Partners bring deep knowledge of FSL architecture, capabilities, and best practices across industries.
- Custom Strategy & Setup: They tailor your FSL setup—from work rules to mobile configurations—to align with your business goals and workflows.
- Reduced Risk & Faster ROI: With experience in phased rollouts and change management, partners minimize disruptions while accelerating time-to-value.
- Integrated Ecosystem: Partners can seamlessly connect FSL with Service Cloud, CRM, ERP, and third-party tools.
- Ongoing Training & Support: Post-deployment, they ensure your team is trained, supported, and equipped for continuous success
How long does it take to implement Salesforce Field Service Lightning?
The implementation timeline for Salesforce Field Service Lightning can vary depending on the complexity of your requirements, existing system integrations, and the team’s readiness. On average:
- Simple Deployments: 4–6 weeks, focused on core functionality like work order management, mobile app setup, and basic scheduling.
- Mid-Sized Projects: 8–12 weeks, including custom appointment logic, integrations with CRM/ERP, and dispatcher console configuration.
- Enterprise Rollouts: 3–6 months or longer for phased implementation, territory management, automation, and workforce planning at scale.
Working with an experienced Salesforce Field Service Lightning Company can significantly streamline this process and reduce overall time to value. Grazitti’s experts can efficient methodology to ensure timely delivery without compromising quality.
