Salesforce Service Cloud Voice Services

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Salesforce Service Cloud Voice – The Contact Center of the Future

Today, customers can connect with brands through any digital channel when they have questions. With the constant rise of digital channels, customers consider mobile devices as an important channel for reaching out to address and resolve customer queries or issues. Most contact center leaders struggle with disparate information.

To modernize contact centers, brands must leverage intelligent technologies like Salesforce Service Cloud Voice (powered by Amazon Connect) to deliver personalized services from anywhere.

Benefits of Salesforce Service Cloud Voice

With Service Cloud Voice, you can connect voice conversations, digital channels, and customer data in real-time.

Service Cloud Voice enables you to:

Centralize Data

Optimize Training and Management

Get Real-Time Transcription and Data Capture

Powerful Predictive Agent Recommendations

Monitor Contact Centers KPIs with Voice Dashboards

Intelligently Generate Conversational and Business Insights

Effortlessly Review, Identify, Analyze, and Optimize Calls

Boost Productivity

Streamline Omnichannel Service Operations

Key Features of Salesforce Service Cloud Voice

Universal Call Controls

In-Call Intelligence and Process Automation

Real-Time Call Transcription

Guided Voice Setup

Omni-Channel Service Controls

Comprehensive Services to Fuel All Your Contact Center Needs

With our expertise, you can experience the power of Service Cloud Voice and future-proof your cloud contact center.

Consultation

We help you define and manage your support strategy, analyze your service processes, and propose if Service Cloud Voice would be the right fit for your business.

Set up

We can help set up the prerequisite services in your Org, be it creating a custom domain or a single sign-on URL.

Implementation

We ensure that the solution meets your unique use cases, be it SMS transfers, linking calls to cases, voicemail set up, set up of contact flow, or more to support your company’s business processes.

Customization

We extend our know-how to customize Service Cloud Voice for your business.

Migration

We create advanced processes to ensure that your data is safely migrated from legacy systems to Service Cloud Voice in a fast and complete manner.

Integration

We can meet your unique needs by integrating your Service Cloud Voice with any third-party CTI effortlessly.

Region-Based Solution

We can ensure that you meet your global support requirements with our custom solution (based on language) for call forwarding according to region.

Dashboards & Reporting

We can create real-time dashboards to improve SLA Reporting. Also, to ensure that your support operations are transparent, and each stakeholder has visibility, we can also curate structured reporting visibility based on hierarchy.

Why Choose Us?

With our agile approach, industry knowledge, and a team of certified experts, you can use Service Cloud Voice right to transform your employee and customer experience.

What you’ll get: