Bridge the Gap Between Your Community and Support Systems
Fragmented systems make it harder for customers to find answers and for teams to respond quickly. Support teams are stuck switching tabs, juggling tools, and dealing with incomplete data without smart integrations.
We connect your support community with tools that matter—Salesforce, Zendesk, HubSpot, BI tools, and more—so support becomes smarter, faster, and more scalable. From automated ticket creation to real-time reporting, we ensure your community works as an extension of your support function.
More connected systems = faster resolutions, fewer escalations, and a smoother customer experience.
Why Seek Support Community Services for Your
Online Community?
Deeper Customer Insights
Connect your community with CRMs like Salesforce to get a full picture of customer behavior and history.
Improved Support Efficiency
Auto-create tickets from community threads using tools like Zendesk and KaseSync to reduce response times.
Smarter Self-Service
Use AI-powered search tools like SearchUnify to help users find the right answers without raising a ticket.
Targeted Support Campaigns
Sync with tools like Marketo and Pardot to run proactive campaigns based on user activity.
Frictionless Access
Implement SSO (Single Sign-On) for seamless user logins across platforms.
Grazitti’s Expertise in Support Communities
With 15+ years of experience and 100+ community implementations, we’ve helped organizations build thriving support communities. Whether you’re using Khoros, Salesforce Experience Cloud, Higher Logic, or any other platform, we ensure your ecosystem is built for responsiveness, scale, and customer satisfaction.
Key Highlights
Certified specialists across Salesforce, Khoros, Higher Logic, and more
Custom-built integrations tailored to your support workflows
Proven experience with Fortune 500 and mid-market brands
Strategic planning, technical implementation, and
post-launch support
Advanced Support Solutions for Your Community
Drive Better Self-Service, Lower Support Costs, and Faster Resolutions
Automated Ticket Deflection
Leverage AI-powered search and dynamic content recommendations to guide users toward existing answers—reducing the need for direct agent involvement.
Customer Self-Service Layer
Enable users to solve common issues independently with FAQs, community discussions, and access to curated support content—all in one place.
Agent-Assisted Community Support
Route unanswered or sensitive queries directly to your support team. Define escalation rules, set SLAs, and let agents respond within the community platform.
Peer-to-Peer Support Enablement
Encourage customers and product experts to assist each other with gamification, reputation points, and community badges—building a scalable support model.
Support Content Moderation Tools
Use AI or human moderators to maintain content quality, remove spam, and ensure conversations remain helpful and respectful.
Integrated Knowledge Management
Connect your knowledge base to the community so that relevant articles auto-surface in discussions. Mark accepted solutions and build a searchable archive of resolved issues.
Deflection Reporting and Insights
Measure the impact of your support community with real-time reports on ticket deflection, active contributors, response times, and satisfaction scores.
Escalation for Unresolved Questions
Set up workflows to escalate unanswered or low-rated threads to support agents—ensuring every customer receives timely help.
Multilingual Support for Global Users
Support global customers by enabling content translation, geo-targeted discussions, and language-specific community spaces.
How We Plan & Build Your Support Community
We follow a clear and collaborative process designed to fit your systems, goals, and timelines.
Discovery & Planning
Understand current platforms, identify gaps, and define KPIs for the support community.
Integration Blueprint
Map out the data flow, tools, and custom workflows based on your needs.
Implementation
Configure and test all integrations, ensuring they work seamlessly without disruptions.
Optimization
Fine-tune functionalities, run test cases, and gather feedback from internal stakeholders.
Ongoing Support
We stay with you post-launch to ensure the system continues to run smoothly with regular updates.
Let’s Talk About How We Help You Deliver a Better
Support Experience
From smoother ticket deflection to 24/7 self-service—see how your support community can do more.