Integrating Zendesk and Salesforce
Aligning two powerful platforms like Zendesk and Salesforce can be a game changer for an organization in terms of ROI.
While Salesforce is a CRM platform that gives businesses a 360° view of customers, Zendesk is used as a ticketing support platform.
Although the platforms are capable of working separately, integration enables you to enhance their capabilities.
In fact, integrating Zendesk and Salesforce helps you avoid data silos and decrease case resolution time to provide better CX.
How Zendesk and Salesforce Integration Works
The Zendesk-Salesforce Connector By Grazitti
The manual ETL process can be very complex, and it may take up to weeks or months to synchronize data even if you have powerful tools like Zendesk and Salesforce.
Our connector ensures hassle-free synchronization of data from Zendesk to Salesforce by reducing the time span.
It gives you unidirectional connectivity from Zendesk to Salesforce. The connector ensures that data security is maintained during all the stages of synchronization, with no third-party involvement.
Features of the Zendesk-Salesforce Connector
Scheduled Data Sync
Versatile Object Synchronization
Knowledge Mapping and Knowledge Syncing
Map Zendesk knowledge category to Salesforce data categories and sync Zendesk articles into Salesforce.
User Mapping and User Syncing
Map and sync the Zendesk customer field to the Salesforce user field
Case Mapping and Case Syncing
Map and sync the Zendesk ticket field to the Salesforce case field
Contact Mapping and Contact Syncing
Map and sync the Zendesk customer field to the Salesforce contact field
Account Mapping and Account Syncing
Map and sync the Zendesk organization field to the Salesforce account field
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*Share Your Use Case That You Would Want in the Connector
Benefits of the Zendesk-Salesforce Connector
Efficient Data Integration
Enable seamless integration and smooth data flow and synchronization between Zendesk and Salesforce.
Enhanced Customer Insights
Get a unified view of customer data across systems by mapping the Zendesk end user field to the Salesforce contact field.
Eliminate the need for manual data entry and reduce errors by manually or auto-syncing customer data.
Ensure that data is updated at convenient intervals by selecting between weekly or monthly sync and specifying preferred days and time.
Data Mapping Capabilities
Ensure accurate data transfer by mapping the Zendesk organization field to the Salesforce account field & the Zendesk end-user field to the Salesforce contact field.
Data Integrity and Security
Maintain the data integrity during synchronization, ensuring that data remains accurate. Adhere to security standards & protect sensitive data throughout the integration.
Reasons to Partner With Us
Customer Driven Approach
We believe in a customer-centric approach to product design & development, which is based on the analysis of usage patterns and critical updates.
We configure the connector to align with your business processes. Get a personalized product, whether it is one-way synchronization, custom buttons, or a new dashboard.
The connector is Zendesk-native and uses the REST API for data sync. It enables you to maintain compliance with GDPR, HIPAA, and other security requirements.
Our designers, developers, quality analysts, and project managers follow agile processes to ensure the finest delivery within the required timeframe.
Our QA services focus on end-to-end testing and ensure that bugs are discovered and fixed.
Frequently Asked Questions
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